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Special Forums UNIX and Linux Applications Virtualization and Cloud Computing Mini Review: SliceHost v. Linode Customer Service Post 302376153 by Neo on Monday 30th of November 2009 06:35:23 PM
Old 11-30-2009
Quote:
Originally Posted by PHLAK
On the note of SliceHost... I've had a single 512 Slice with them for several months now (6-8?), and love them. Everything you've stated I have also found to be true. Their service is great, customer service is helpful and they are extremely transparent about everything they do.
Frantkly , I do worry about the credibility of folks who only have one post in the forums and that post is a glowing review of a company.

On the other hand, my experience with the customer service at Slicehost has been so favorable, it is easy to see how others might post in reply to my mini-review.

A long time ago there was this debate between Cisco and Wellfleet (later acquired by Bay Networks, as I recall). Wellfleets routers featured a faster performing backplane but had to be rebooted to change the configuration. Cisco routers, on the other hand, was a bit slower on the backplane, but you could change the configuration without rebooting the machine.

At the time, I explained to a USAF General in charge of communications that during the heat of battle, you don't want to have to reboot your router to add a filtering rule or change some other configuration.

That was around 1994. The USAF followed my advice (which they paid good money for !) and dropped Wellfleet in favor of Cisco and the rest is history. Few people know that one of Cisco's biggest and most influential customers, the USAF, got their foot in the door based on my work building network control centers and getting rid of the Wellfleets in favor of Cisco.

The theme of my short walk back in time above is to point out that speed, backplane performance, etc. are all great; but they are not the most important features to consider in most circumstances. Customer service is also very important as well.

In the digital age, I expect my VPS to be provisioned within 30 minutes, even with a fraud flag based on a primitive rule and I expect emails to be answered within that same time frame as well. A company should have employees with email on the mobiles answering queries, chatting, and more.

Wire speed is not enough. Linode needs to learn this lesson, I think.

Customer service "speed" is more important than "wire speed" for more people.
 

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AN(4)							   BSD Kernel Interfaces Manual 						     AN(4)

NAME
an -- Aironet 4500/4800 and Cisco 340/350 series wireless network driver SYNOPSIS
an* at pcmcia? function ? an* at pci? dev ? function ? an* at isapnp? DESCRIPTION
The an driver provides support for Aironet Communications 4500/4800 and Cisco Aironet 340/350 series wireless network adapters. This includes the ISA, PCI and PCMCIA varieties. The 4500 series adapters operate at 1 and 2Mbps while the 4800 series and 340/350 series can operate at 1, 2, 5.5 and 11Mbps. The ISA, PCI and PCMCIA devices are all based on the same core PCMCIA modules and all have the same pro- gramming interface, however unlike the Lucent WaveLAN/IEEE cards, the ISA and PCI cards appear to the host as normal ISA and PCI devices and do not require any PCMCIA support. The PCMCIA Aironet cards require PCMCIA support. ISA cards can either be configured to use ISA Plug and Play or to use a particular I/O address and IRQ by properly setting the DIP switches on the board. (The default switch setting is for plug and play.) The an driver has Plug and Play support and will work in either configuration, however when using a hard-wired I/O address and IRQ, the driver configuration and the NIC's switch settings must agree. PCI cards require no switch settings of any kind and will be automatically probed and attached. All host/device interaction with the Aironet cards is via programmed I/O. The Aironet devices support 802.11 and 802.3 frames, power manage- ment, BSS (infrastructure) and IBSS (ad-hoc) operation modes. The an driver encapsulates all IP and ARP traffic as 802.11 frames, however it can receive either 802.11 or 802.3 frames. Transmit speed is selectable between 1Mbps, 2Mbps, 5.5Mbps, 11Mbps, or ``auto'' (the NIC automat- ically chooses the best speed). By default, the an driver configures the Aironet card to join an access point with an SSID of null string. For ad-hoc mode, in which sta- tions can communicate among each other without the aid of an access point, the driver must be set using ifconfig(8). For more information on configuring this device, see ifconfig(8) and ifmedia(4). HARDWARE
Cards supported by the an driver include: Aironet 4500 Series Aironet 4800 Series Cisco Aironet 340 Series Cisco Aironet 350 Series DIAGNOSTICS
an%d: init failed The Aironet card failed to come ready after an initialization command was issued. an%d: failed to allocate %d bytes on NIC The driver was unable to allocate memory for transmit frames in the NIC's on-board RAM. an%d: device timeout The Aironet card failed to generate an interrupt to acknowledge a transmit command. SEE ALSO
arp(4), ifmedia(4), netintro(4), ifconfig(8) HISTORY
The an device driver first appeared in FreeBSD 4.0, and then in NetBSD 1.6. AUTHORS
The an driver was written by Bill Paul <wpaul@ee.columbia.edu>. BSD
December 13, 2000 BSD
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