Nagios escalating prematurely

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08-12-2009

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Nagios escalating prematurely

We are currently using Nagios 1.3 .The issue we facing is , when a alert is in Warning state and then from Warning it moves to Critical state ,the alert is escalated directly to L2,L3 L4 escalations,here nagios assumes that the time period ,the alert was in warning state as unacknowledged time (even when it is acknowledged ),and it follows the L2 ,L3 escalation path depending on the time we have defined for the esclations.

Is this a bug or a feature of nagios and is there a way to fix this problem as escalation to TOP management is major thing because it is direct impacting to our SLAs.

apatil

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nagiosstats

nagiosstats(8)							      nagios							    nagiosstats(8)

NAME

       nagiosstats - report statistics information from the Nagios system

SYNOPSIS

       nagiosstats [-hVL] [-c config] [-m] [-d]

DESCRIPTION

       nagiosstats  is	a program designed to provide information on the running Nagios system.  It can provide a brief summary of information, or
       it can be used to export specific information about the Nagios system into an MRTG-compatible format.  For more information please  consult
       the Nagios online documentation available at http://www.nagios.org or the documentation available with your Nagios server's web page.

OPTIONS

       -c|--config=FILE
	      The main configuration file. On openSUSE systems this defaults to /etc/nagios/nagios.cfg

       -m|--mrtg
	      Print output in MRTG-compatible format. For more details run nagiosstats with --help

       -d|--data=VARS
	      Comma-seperated list of variables to output in MRTG format.  For more details run nagiosstats with --help.

       -h|--help
	      A helpful usage message

       -V|--version
	      Print version information

       -L|--license
	      Print license details

FILES

       /etc/nagios
	      Default configuration directory for Nagios

AUTHOR

       Nagios is written and maintained by Ethan Galstad <nagios@nagios.org>. This manual page was written by sean finney <seanius@debian.org> for
       the Debian GNU/Linux operating system (but it may be freely used, modified, and redistributed by others) and adapted for openSUSE  by  Lars
       Vogdt.

sean finney, Lars Vogdt 				      February 2006, May 2010						    nagiosstats(8)

Infrastructure Monitoring