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The trouble with...
Post 60189 by zazzybob on Wednesday 12th of January 2005 04:46:07 PM
01-12-2005
The trouble with...
Welcome to "The trouble with...." with your host, ZazzyBob.
Todays offering - "The trouble with letting other people host your website"
I use a certain web hosting service, who shall of course remain nameless here.
They are running PHP 4.3.10
I decide to write a script to test their PHP and set up some sessions, etc.
Anyway, to cut a long story short, the code doesn't work - it doesn't error out or anything - it just doesn't work as tested.
I e-mail their support dept.
They blame my code "Bugs and stuff" is their response.
I've tested the code on PHP 4.3.1, PHP 4.3.10 and PHP 5.0.0 on various flavours of Apache 1.x.x and 2.x.x, on Windows and Linux systems. The code works fine. So how can it be a bug?!?!?
I can't stand unenthusiastic support personnel who can't be bothered to have a good look at customer problems. They seem to think "oh, it doesn't work - nothing to do with us - just write back Buggy code and he'll blame himself". No way Jose - this isn't my fault.
Two days before that - all CGI went down completely. Coincidence? Hmmm - we shall see. I'm not too pleased with "Company Foo" at the moment.
I know this is a bit of a nonsense rant - but I'm seriously considering setting up a dedicated web server in my DMZ and hosting the thing myself - the only plus side is they have good uptime, but hey.....
My spleen is vented now - let's go see if they've responded to my "No way Jose" e-mail yet !
Cheers
ZB
Todays offering - "The trouble with letting other people host your website"
I use a certain web hosting service, who shall of course remain nameless here.
They are running PHP 4.3.10
I decide to write a script to test their PHP and set up some sessions, etc.
Anyway, to cut a long story short, the code doesn't work - it doesn't error out or anything - it just doesn't work as tested.
I e-mail their support dept.
They blame my code "Bugs and stuff" is their response.
I've tested the code on PHP 4.3.1, PHP 4.3.10 and PHP 5.0.0 on various flavours of Apache 1.x.x and 2.x.x, on Windows and Linux systems. The code works fine. So how can it be a bug?!?!?
I can't stand unenthusiastic support personnel who can't be bothered to have a good look at customer problems. They seem to think "oh, it doesn't work - nothing to do with us - just write back Buggy code and he'll blame himself". No way Jose - this isn't my fault.
Two days before that - all CGI went down completely. Coincidence? Hmmm - we shall see. I'm not too pleased with "Company Foo" at the moment.
I know this is a bit of a nonsense rant - but I'm seriously considering setting up a dedicated web server in my DMZ and hosting the thing myself - the only plus side is they have good uptime, but hey.....
My spleen is vented now - let's go see if they've responded to my "No way Jose" e-mail yet !
Cheers
ZB
Last edited by zazzybob; 01-13-2005 at 07:16 AM..
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