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Special Forums IP Networking Router problem or ISP problem ? Post 302954766 by remic on Thursday 10th of September 2015 08:09:15 PM
Old 09-10-2015
Network Router problem or ISP problem ?

Hi everyone,

I am experiencing discontinuity of Internet service, this started 1 month ago. Everything worked very well for 1 year of intensive use, but now, I have problems reaching my gateway.
The gateway is not my router but a node belonging to my ISP and I share the same public IP with other clients (NAT is moderated).

Problem : the connection keeps dropping every 4 to 10 minutes. During the cuts, the lights on the router do not change or do not display any failure/error, but every ping, traceroute and nslookup fail outside of my LAN and the connection drops from 50sec to 13min and 16sec, then comes back to normal with normal lattency.

My router is a Huawei HG8245H and its status page shows that the device is working normally even though I have from 6% to 48% of packet loss on extended ping tests to google (in general for 20 minutes tests - 1200 ping requests) on eth0 as well as wlan0.
My latest test was conducted during 24 hours : 85947 packets transmitted, 60065 received, 30% packet loss, time 86091921ms

Router's factory settings :
Open TCP ports are 22(SSH), 23(telnet), 53(domain) and 80(http) plus 2 unusual TCP ports 49152 and 49153 that cannot be closed (bug or additional maintenance ports ?)

The TV box connected to the router is working 100% of the time (even when my Internet connection stops working).
Internet and ipTV belong to different vlans and use different routes. (the TV vlan has a different gateway)
Detail : Sometimes, the sound stops during comercials, I can hear a dialer sound from the TV speakers, then the sound comes back after 5 seconds. The TV box is connected to the router through an Ethernet cable.


I sent all the screenshots and info to my ISP but they closed 3 support tickets (in a row) because they say they can't find any problem ... and they never let me know when they close a support ticket.


Would you be kind enough to give me your opinion about this problem, please ?
- Could it be a Huawei HG8245H router issue ?
- Could it be a damaged fiber issue ?
- Could it be an overloaded ISP node ? (unable to answer/relay the requests of all the clients ?)
- Could it be a bandwidth limit problem on one of my ISP nodes ? (this problem started 1 month ago and, aproximately at the same time, my ISP included Netflix in its triple-play package - coincidence ? - I suppose they had to garantee a minimum bandwidth allocated to each client in the contract, which would reduce the bandwidth limit available for Internet purpose)

The ISP is TotalPlay, in Mexico.

Thank you by advance.
Kind regards
 

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ROUTED(8)						      System Manager's Manual							 ROUTED(8)

NAME
routed - network routing daemon SYNOPSIS
routed [ -d ] [ -g ] [ -s ] [ -q ] [ -t ] [ logfile ] DESCRIPTION
Routed is invoked at boot time to manage the network routing tables. The routing daemon uses a variant of the Xerox NS Routing Information Protocol in maintaining up to date kernel routing table entries. It used a generalized protocol capable of use with multiple address types, but is currently used only for Internet routing within a cluster of networks. In normal operation routed listens on the udp(4) socket for the route service (see services(5)) for routing information packets. If the host is an internetwork router, it periodically supplies copies of its routing tables to any directly connected hosts and networks. When routed is started, it uses the SIOCGIFCONF ioctl to find those directly connected interfaces configured into the system and marked ``up'' (the software loopback interface is ignored). If multiple interfaces are present, it is assumed that the host will forward packets between networks. Routed then transmits a request packet on each interface (using a broadcast packet if the interface supports it) and enters a loop, listening for request and response packets from other hosts. When a request packet is received, routed formulates a reply based on the information maintained in its internal tables. The response packet generated contains a list of known routes, each marked with a ``hop count'' metric (a count of 16, or greater, is considered ``infi- nite''). The metric associated with each route returned provides a metric relative to the sender. Response packets received by routed are used to update the routing tables if one of the following conditions is satisfied: (1) No routing table entry exists for the destination network or host, and the metric indicates the destination is ``reachable'' (i.e. the hop count is not infinite). (2) The source host of the packet is the same as the router in the existing routing table entry. That is, updated information is being received from the very internetwork router through which packets for the destination are being routed. (3) The existing entry in the routing table has not been updated for some time (defined to be 90 seconds) and the route is at least as cost effective as the current route. (4) The new route describes a shorter route to the destination than the one currently stored in the routing tables; the metric of the new route is compared against the one stored in the table to decide this. When an update is applied, routed records the change in its internal tables and updates the kernel routing table. The change is reflected in the next response packet sent. In addition to processing incoming packets, routed also periodically checks the routing table entries. If an entry has not been updated for 3 minutes, the entry's metric is set to infinity and marked for deletion. Deletions are delayed an additional 60 seconds to insure the invalidation is propagated throughout the local internet. Hosts acting as internetwork routers gratuitously supply their routing tables every 30 seconds to all directly connected hosts and net- works. The response is sent to the broadcast address on nets capable of that function, to the destination address on point-to-point links, and to the router's own address on other networks. The normal routing tables are bypassed when sending gratuitous responses. The recep- tion of responses on each network is used to determine that the network and interface are functioning correctly. If no response is received on an interface, another route may be chosen to route around the interface, or the route may be dropped if no alternative is available. Routed supports several options: -d Enable additional debugging information to be logged, such as bad packets received. -g This flag is used on internetwork routers to offer a route to the ``default'' destination. This is typically used on a gateway to the Internet, or on a gateway that uses another routing protocol whose routes are not reported to other local routers. -s Supplying this option forces routed to supply routing information whether it is acting as an internetwork router or not. This is the default if multiple network interfaces are present, or if a point-to-point link is in use. -q This is the opposite of the -s option. -t If the -t option is specified, all packets sent or received are printed on the standard output. In addition, routed will not divorce itself from the controlling terminal so that interrupts from the keyboard will kill the process. Any other argument supplied is interpreted as the name of file in which routed's actions should be logged. This log contains information about any changes to the routing tables and, if not tracing all packets, a history of recent messages sent and received which are related to the changed route. In addition to the facilities described above, routed supports the notion of ``distant'' passive and active gateways. When routed is started up, it reads the file /etc/gateways to find gateways which may not be located using only information from the SIOGIFCONF ioctl. Gateways specified in this manner should be marked passive if they are not expected to exchange routing information, while gateways marked active should be willing to exchange routing information (i.e. they should have a routed process running on the machine). Passive gate- ways are maintained in the routing tables forever and information regarding their existence is included in any routing information trans- mitted. Active gateways are treated equally to network interfaces. Routing information is distributed to the gateway and if no routing information is received for a period of the time, the associated route is deleted. External gateways are also passive, but are not placed in the kernel routing table nor are they included in routing updates. The function of external entries is to inform routed that another routing process will install such a route, and that alternate routes to that destination should not be installed. Such entries are only required when both routers may learn of routes to the same destination. The /etc/gateways is comprised of a series of lines, each in the following format: < net | host > name1 gateway name2 metric value < passive | active | external > The net or host keyword indicates if the route is to a network or specific host. Name1 is the name of the destination network or host. This may be a symbolic name located in /etc/networks or /etc/hosts (or, if started after named(8), known to the name server), or an Internet address specified in ``dot'' notation; see inet(3). Name2 is the name or address of the gateway to which messages should be forwarded. Value is a metric indicating the hop count to the destination host or network. One of the keywords passive, active or external indicates if the gateway should be treated as passive or active (as described above), or whether the gateway is external to the scope of the routed protocol. Internetwork routers that are directly attached to the Arpanet or Milnet should use the Exterior Gateway Protocol (EGP) to gather routing information rather then using a static routing table of passive gateways. EGP is required in order to provide routes for local networks to the rest of the Internet system. Sites needing assistance with such configurations should contact the Computer Systems Research Group at Berkeley. FILES
/etc/gateways for distant gateways SEE ALSO
``Internet Transport Protocols'', XSIS 028112, Xerox System Integration Standard. udp(4), XNSrouted(8), htable(8) BUGS
The kernel's routing tables may not correspond to those of routed when redirects change or add routes. The only remedy for this is to place the routing process in the kernel. Routed should incorporate other routing protocols, such as Xerox NS (XNSrouted(8)) and EGP. Using separate processes for each requires configuration options to avoid redundant or competing routes. Routed should listen to intelligent interfaces, such as an IMP, and to error protocols, such as ICMP, to gather more information. It does not always detect unidirectional failures in network interfaces (e.g., when the output side fails). 4.2 Berkeley Distribution November 17, 1996 ROUTED(8)
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