03-20-2008
Based on what you are saying this is a user issue.
Are you printing a banner or separator page? Are any of those reports one page or less so that a person separating them could put 2-3 reports in one pile thinking it is just one report? Most reports are only looked at when there is a problem, or maybe at month end. Hoever users WILL complain if they don't get the report.
Here's why - if the queue is not stalled, and the job is in the log, it printed. Period.
You have a user perception or behavior problem not a printer queue problem. Where the physical report went is not your problem syadmin-wise.
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lpq(1) General Commands Manual lpq(1)
Name
lpq - spool queue examination program
Syntax
lpq [ options ] [ job #... ] [ user... ]
Description
The command examines the spooling area used by for printing files on the printer, and reports the status of jobs. The command invoked
without any arguments reports on any jobs currently in the default queue.
When jobs are being printed, reports the queue as being ``active''. For each job submitted, reports the user's name, current rank in the
queue, the names of files comprising the job, the job identifier and the total size in bytes. The job identifier is a number which may be
supplied to to remove a specific job.
Job ordering is determined by the FIFO (First In, First Out) algorithm used to scan the spooling directory. When the queue is empty,
reports that there are ``no entries''.
File names may be unavailable for some jobs, for example, if the command is used without specifying a file name, or if is used in a pipe
line. If file names are unavailable, the file name reported by is ``standard input''.
Arguments
job #... Causes to report on only the job number(s) specified.
user... Causes to report on only the jobs for the specified user(s).
Options
+n Scan and display the spool queue until the queue is empty. The queue is scanned every n seconds, if no argument is specified the
queue is scanned every 30 seconds.
-l Display the status of each job on more than one line if necessary. If this option is not used, the status of each job is displayed on
one line.
-Pprinter
Report the status of the spool queue for the printer specified. If this option is not used, the spool queue displayed is the one
defined by the PRINTER environment variable. If a queue is not defined by the PRINTER environment variable, the spool queue displayed
is for the printer named ``lp'' in the file.
Restrictions
The displayed status of the spool queue may not always be the current status. This is because jobs may be completed after the queue has
been examined, but before the status has been displayed.
Error Messages
Two of the most common error messages from are:
Warning: no daemon present (R)
A daemon is not available for the specified printer. Refer to the command to find out how to restart the printer daemon.
unknown printer (R)
The printer specified as an argument to the -P option, doesn't have an entry in the file.
Files
For manipulating the screen for repeated display
To determine printer characteristics
The spooling directory, as determined from printcap
Control files specifying jobs
The lock file to obtain the currently active job
See Also
lpr(1), lprm(1), lpc(8), lpd(8)
lpq(1)