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error in ftp

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# 1  
Old 09-29-2008
error in ftp
we have a ftp site hosted on our Unix server side. We have given the ftp user credentials to the Windows server people and have asked them to transfer a test file from their side to us to dataset a/b/test. But when they try ftpying the files to the unix server they are able to connect to the server but login into a different directory.

They also get an error message saying that the directoy 'a' is not available.

Please let me know what would be the possibility of the error?
# 2  
Old 09-29-2008
Wnen you login to a server it automatically takes you to home directory.
suppose /home/fpxyz in this case. check if you have directory - a in this.
Give them the absolute path.. and if still they are not able to find it and its working fine at your end.. it means they are not autorised to access that. Lack of permissions.
# 3  
Old 09-30-2008
Do check whether the directory 'a' is in the place where the specified ftp user is logging into,,,,
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