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# 1  
Old 02-21-2002
Dialers

does any one have a quick explanation of what a dialer is and how it works

thanks
# 2  
Old 02-22-2002
Do you mean in the sense of a "Predictive Dialing System"?
In that case, it would be used in a telemarketing or collections call center. They can be used for inbound calls as well, such as in a customer service department or other hotline.

One of the systems we use here is the Mosaix PDS. A google search for "Predictive Dialing System" actually leads the page with this page on Avaya about the Mosaix system.

http://www1.avaya.com/enterprise/who...ictivedialing/

I don't know the internals, or specifics of the system, but if you have more questions, please post back and I'll try to answer them.
# 3  
Old 02-22-2002
That was exactly what i had in mind.

Great explanation livinfree.
Thank you very much!!

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