hi frnds
i m getting this error whenever i m trying to run otrs in my web browser.
http://ipaddr /otrs/index.pl
"
500 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log. "
And when i checked the log it is showing me this error.
"
[error] 2420: ModPerl::Registry: Can't locate CGI/Cookie.pm in @INC (@INC contains: //../../Kernel/cpan-lib //../.. ../../ /usr/lib/perl5/5.8.0/CGI/ /opt/otrs/ /usr/lib/perl5/5.8.0/i386-linux-thread-multi /usr/lib/perl5/5.8.0 /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl //../.. //../../Kernel/cpan-lib) at (eval 48) line 6.!
" .
please kindly help me for the following.
Mit