Linux

hi frnd

im still having the problem i have checked all the things my i have given permission as
755 to the directory and subdir otrs2 ,also the pl files are in cgi-bin,and my apache configuration i have created virtual ip.The config is below

Listen 192.168.10.201:8080
ServerName 192.168.10.201

<VirtualHost 192.168.10.201:8080>

ServerName 192.168.10.201:8080
ServerAdmin root@localhost
DocumentRoot /opt/otrs2/var/httpd/htdocs/
# DirectoryIndex index.pl
Alias /otrs/ "/opt/otrs2/bin/cgi-bin/"

<IfModule mod_perl.c>
<Location /otrs>
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
</Location>
</IfModule>

</VirtualHost>

Also define in /etc/services

by httpd 8080/tcp
8080/udp

in the brwoser i m typing

http://192.168.10.201/otrs2/index.pl

404 not found. Its showing requested URL was not found

i also tried by giving http://192.168.10.201:8080/otrs2/index.pl

than it is displaying the scripting page of index.pl file.


please kindly help for the following.

Mit

You use mod_perl to serve CGI? Yes it can, but I bet you may try to verify it can be served correctly with mod_cgi first.

You should use the 8080 port as you have configured it at the Web server this way.

hi frnds

i m getting an 500 internal server error on my otrs1 ,what is the cause for this error
is it because of apache ,mysql or the file is having a problem. i am getting this error when being a customer i.e from customer.pl i m trying to send a ticket to index.pl i.e the root@localhost. The error is as below.


" Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log. "

Please post the corresponding error message in the Apache error log file.

[Mon May 23 14:50:57 2005] [error] 3344: ModPerl::Registry: Can't write /opt/otrs/var/log/TicketCounter.log: at /usr/lib/perl5/5.8.0/CGI/Carp.pm line 301.!
Can't read /opt/otrs/RELEASE: No such file or directoryCan't read /opt/otrs/RELEASE: No such file or directory

here is the above apache error message i m getting while sending mail to root@localhost by the client.

So, what is your filesystem path?

/opt/otrs or /opt/otrs2 ?

And it complains it cannot find /opt/otrs/RELEASE
So is it there?