Nagios escalating prematurely

 
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Old 08-12-2009
Nagios escalating prematurely

We are currently using Nagios 1.3 .The issue we facing is , when a alert is in Warning state and then from Warning it moves to Critical state ,the alert is escalated directly to L2,L3 L4 escalations,here nagios assumes that the time period ,the alert was in warning state as unacknowledged time (even when it is acknowledged ),and it follows the L2 ,L3 escalation path depending on the time we have defined for the esclations.

Is this a bug or a feature of nagios and is there a way to fix this problem as escalation to TOP management is major thing because it is direct impacting to our SLAs.
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Nagios::StatusLog(3pm)					User Contributed Perl Documentation				    Nagios::StatusLog(3pm)

NAME
Nagios::StatusLog, Nagios::(Service|Host|Program)::Status - Perl objects to represent the Nagios status file DESCRIPTION
Reads the Nagios status log and returns ::Status objects that can be used to get status information about a host. For Nagios version 2.x logs, pass in the Version => 2.0 parameter to new(). And similarly, pass in the Version => 3.0 parameter to new() for Nagios version 3.x logs. my $log = Nagios::StatusLog->new( Filename => "/var/opt/nagios/status.log", Version => 1.0 ); $localhost = $log->host( "localhost" ); print "status of localhost is now ",$localhost->status()," "; $log->update(); print "status of localhost is now ",$localhost->status()," "; # for Nagios v2.0 my $log = Nagios::StatusLog->new( Filename => "/var/cache/nagios2/status.dat", Version => 2.0 ); # for Nagios v3.0 my $log = Nagios::StatusLog->new( Filename => "/var/cache/nagios3/status.dat", Version => 3.0 ); METHODS
new() Create a new Nagios::StatusLog instance. The object will be initialized for you (using $self->update()). Nagios::StatusLog->new( "/var/opt/nagios/status.log" ); update() Updates the internal data structures from the logfile. $log->update(); service() Returns a Nagios::Service::Status object. Input arguments can be a host_name and description list, or a Nagios::Service object. my $svc_stat = $log->service( "localhost", "SSH" ); my $svc_stat = $log->service( $localhost_ssh_svc_object ); Nagios::Service::Status has the following accessor methods (For V1): host_name description status current_attempt state_type last_check next_check check_type checks_enabled accept_passive_service_checks event_handler_enabled last_state_change problem_has_been_acknowledged last_hard_state time_ok current_notification_number time_warning time_critical process_performance_data notifications_enabled latency scheduled_downtime_depth is_flapping plugin_output percent_state_change execution_time time_unknown failure_prediction_enabled last_notification obsess_over_service flap_detection_enabled list_services() Returns an array of all service descriptions in the status log. Services that may be listed on more than one host are only listed once here. my @all_services = $log->list_services; list_services_on_host() Returns an array of services descriptions for a given host. my @host_services = $log->list_services_on_host($hostname); my @host_services = $log->list_services_on_host($nagios_object); host() Returns a Nagios::Host::Status object. Input can be a simple host_name, a Nagios::Host object, or a Nagios::Service object. my $hst_stat = $log->host( 'localhost' ); my $hst_stat = $log->host( $host_object ); my $hst_stat = $log->host( $svc_object ); Nagios::Host::Status has the following accessor methods (for V1): host_name status last_check last_state_change problem_has_been_acknowledged time_up time_down time_unreachable last_notification current_notification_number notifications_enabled event_handler_enabled checks_enabled flap_detection_enabled is_flapping percent_state_change scheduled_downtime_depth failure_prediction_enabled process_performance_data plugin_output list_hosts() Returns a simple array of host names (no objects). my @hosts = $log->list_hosts; info() [Nagios v2 & v3 logs only] Returns a Nagios::Info::Status object. It only has two methods, created() and version(). my $i = $log->info; printf "Logfile created at %s unix epoch time for Nagios verion %s ", $i->created, $i->version; contact() [Nagios v3 logs only] Returns a Nagios::Contact::Status object. Input can be a simple contact_name, or a Nagios::Contact object. my $c = $log->contact( 'john' ); my $c = $log->contact( $contact_object ); Nagios::Contact::Status has the following accessor methods (for v3): contact_name modified_attributes modified_host_attributes modified_service_attributes host_notification_period service_notification_period last_host_notification last_service_notification host_notifications_enabled service_notifications_enabled hostcomment() [Nagios v3 logs only] Returns a Nagios::Hostcomment::Status object. Input can be a simple host_name, or a Nagios::Host or Nagios::Service object. my $c = $log->hostcomment( 'localhost' ); my $c = $log->hostcomment( $localhost_object ); my $c = $log->hostcomment( $localhost_service_object ); foreach my $id (sort keys %$c) { printf "Host %s has a comment[$id] made by %s on %s: %s", $c->{$id}->host_name, $c->{$id}->author, scalar localtime $c->{$id}->entry_time, $c->{$id}->comment_data; } Nagios::Hostcomment::Status is a perl HASH, keyed with the Nagios comment IDs, where each ID has the following accessor methods (for v3): host_name entry_type comment_id source persistent entry_time expires expire_time author comment_data servicecomment() [Nagios v3 logs only] Returns a Nagios::Servicecomment::Status object. Input can be a simple host_name or Nagios::Host object with a service description or Nagios::Service object, or just a Nagios::Service object by itself. my $c = $log->servicecomment( 'localhost', 'SSH' ); my $c = $log->servicecomment( $localhost_object, $localhost_ssh_svc_object ); my $c = $log->servicecomment( $localhost_ssh_svc_object ); foreach my $id (sort keys %$c) { printf "Service %s on %s has a comment[$id] made by %s on %s: %s", $c->{$id}->service_description, $c->{$id}->host_name, $c->{$id}->author, scalar localtime $c->{$id}->entry_time, $c->{$id}->comment_data; } Nagios::Servicecomment::Status is a perl HASH, keyed with the Nagios comment IDs, where each ID has the following accessor methods (for v3): host_name service_description entry_type comment_id source persistent entry_time expires expire_time author comment_data hostdowntime() [Nagios v3 logs only] Returns a Nagios::Hostdowntime::Status object. Input can be a simple host_name, or a Nagios::Host or Nagios::Service object. my $d = $log->hostdowntime( 'localhost' ); my $d = $log->hostdowntime( $localhost_object ); my $d = $log->hostdowntime( $localhost_service_object ); foreach my $id (sort keys %$d) { printf "Host %s has scheduled downtime[$id] made by %s on %s for %.1f hours [%s - %s]: %s", $d->{$id}->host_name, $d->{$id}->author, scalar localtime $d->{$id}->entry_time, ($d->{$id}->duration)/3600.0, scalar localtime $d->{$id}->start_time, scalar localtime $d->{$id}->end_time, $d->{$id}->comment; } Nagios::Hostdowntime::Status is a perl HASH, keyed with the Nagios downtime IDs, where each ID has the following accessor methods (for v3): host_name downtime_id entry_time start_time end_time triggered_by fixed duration author comment servicedowntime() [Nagios v3 logs only] Returns a Nagios::Servicedowntime::Status object. Input can be a simple host_name or Nagios::Host object with a service description or Nagios::Service object, or just a Nagios::Service object by itself. my $c = $log->servicedowntime( 'localhost', 'SSH' ); my $c = $log->servicedowntime( $localhost_object, $localhost_ssh_svc_object ); my $c = $log->servicedowntime( $localhost_ssh_svc_object ); foreach my $id (sort keys %$d) { printf "Service %s on %s has scheduled downtime[$id] made by %s on %s for %.1f hours [%s - %s]: %s", $d->{$id}->service_description, $d->{$id}->host_name, $d->{$id}->author, scalar localtime $d->{$id}->entry_time, ($d->{$id}->duration)/3600.0, scalar localtime $d->{$id}->start_time, scalar localtime $d->{$id}->end_time, $d->{$id}->comment; } Nagios::Servicedowntime::Status is a perl HASH, keyed with the Nagios downtime IDs, where each ID has the following accessor methods (for v3): host_name service_description downtime_id entry_time start_time end_time triggered_by fixed duration author comment program() Returns a Nagios::Program::Status object. No arguments. my $prog_st = $log->program; Nagios::Program::Status has the following accessor methods (For V1): program_start nagios_pid daemon_mode last_command_check last_log_rotation enable_notifications execute_service_checks accept_passive_service_checks enable_event_handlers obsess_over_services enable_flap_detection enable_failure_prediction process_performance_data STRUCTURE
This module contains 4 packages: Nagios::StatusLog, Nagios::Host::Status, Nagios::Service::Status, and Nagios::Program::Status. The latter 3 of them are mostly generated at compile-time in the BEGIN block. The accessor methods are real subroutines, not AUTOLOAD, so making a ton of calls to this module should be fairly quick. Also, update() is set up to only do what it says - updating from a fresh logfile should not invalidate your existing ::Status objects. AUTHOR
Al Tobey <tobeya@tobert.org> SEE ALSO
Nagios::Host Nagios::Service perl v5.12.4 2011-10-22 Nagios::StatusLog(3pm)