03-27-2003
Not sure if this will help but Sendmail doesn't need to be running to send email - only to receive.
Since the problem isn't that the folks can't receive, only send, then the process for qmail is probably there and working (with the assumption that qmail works the way sendmail does).
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qmail(7) Miscellaneous Information Manual qmail(7)
NAME
qmail - overview of qmail documentation
INTRODUCTION
qmail is a secure, reliable, efficient, simple message transfer agent.
Users who want to control incoming messages should read dot-qmail(5). Available commands for the .qmail file include qbiff(1), qre-
ceipt(1), forward(1), bouncesaying(1), and condredirect(1). Other helpful commands include maildirmake(1), maildir2mbox(1), and
maildirwatch(1).
System administrators who want to control the entire qmail system should start with qmail-control(5) and qmail-start(8). There are three
queue-monitoring tools: qmail-qread(8), qmail-qstat(8), and qmail-tcpto(8). Incoming SMTP connections are handled by qmail-smtpd(8).
qmail offers two command-line message-sending interfaces: qmail-inject(8) and mailsubj(1). For background information on Internet mail
messages, see addresses(5), envelopes(5), qmail-header(5), and forgeries(7).
Miscellaneous documentation includes qmail-limits(7) and qmail-pop3d(8).
This documentation describes netqmail version 1.05 of qmail. See http://pobox.com/~djb/qmail.html for other qmail-related software, and
http://qmail.org/ for other qmail community contributions.
qmail(7)