04-15-2019
Hi Neo...
Having dealt with Apple with my old MacBook Pro, under extended warranty, the unit was effectively fixed the same day, new HDD required.
(My choice to pick up the next day.)
IIRC their diagnostics was through the "ethernet" port on my old machine and I was relatively impressed with how it worked.
(Said machine runs dedicated Linux now.)
I have heard NOT particularly good reports of some APPLE outlets but ours here in Leicester, UK was good.
YMMV in your area of the USA.
Good luck with your serious tool, and I hope all is fixed at a sensible price soon...
Bazza.
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