I'm not clear on what you are trying to do.
The commands:

Code:

echo "services": [ "check_win_semsrv_process", "checking logs", "check_win_semwebsrv_process", "check_win_semlaunchsrv_process" ] "contact groups": [ "HQ-InfoSec-DG", "nag-snowed", ],

and:

Code:

echo services: [ check_win_semsrv_process, checking logs, check_win_semwebsrv_process, check_win_semlaunchsrv_process ] contact groups: [ HQ-InfoSec-DG, nag-snowed, ],

both produce exactly the same output:

Code:

services: [ check_win_semsrv_process, checking logs, check_win_semwebsrv_process, check_win_semlaunchsrv_process ] contact groups: [ HQ-InfoSec-DG, nag-snowed, ],

So why are you wasting time putting double-quotes in an echo command that you know are going to be stripped by the shell before echo sees its arguments? Is this echo command producing output that is an accurate representation of the data that you really want the rest of this pipeline to process?

Aia,
Since the submitter doesn't want the double quotes anyway. A simpler awk script (ignoring the unneeded double-quotes in the original echo command) would be:

Code:

echo "services": [ "check_win_semsrv_process", "checking logs", "check_win_semwebsrv_process", "check_win_semlaunchsrv_process" ] "contact groups": [ "HQ-InfoSec-DG", "nag-snowed", ], |
    awk -F" [][] " '{gsub(/, /,",\n",$2);print $2}'

But, of course, this only works if the character sequence <comma><space> never appears inside a what might have been intended to be a double-quoted string in the field that is being processed by awk.