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Special Forums IP Networking Router problem or ISP problem ? Post 302954766 by remic on Thursday 10th of September 2015 08:09:15 PM
Old 09-10-2015
Network Router problem or ISP problem ?

Hi everyone,

I am experiencing discontinuity of Internet service, this started 1 month ago. Everything worked very well for 1 year of intensive use, but now, I have problems reaching my gateway.
The gateway is not my router but a node belonging to my ISP and I share the same public IP with other clients (NAT is moderated).

Problem : the connection keeps dropping every 4 to 10 minutes. During the cuts, the lights on the router do not change or do not display any failure/error, but every ping, traceroute and nslookup fail outside of my LAN and the connection drops from 50sec to 13min and 16sec, then comes back to normal with normal lattency.

My router is a Huawei HG8245H and its status page shows that the device is working normally even though I have from 6% to 48% of packet loss on extended ping tests to google (in general for 20 minutes tests - 1200 ping requests) on eth0 as well as wlan0.
My latest test was conducted during 24 hours : 85947 packets transmitted, 60065 received, 30% packet loss, time 86091921ms

Router's factory settings :
Open TCP ports are 22(SSH), 23(telnet), 53(domain) and 80(http) plus 2 unusual TCP ports 49152 and 49153 that cannot be closed (bug or additional maintenance ports ?)

The TV box connected to the router is working 100% of the time (even when my Internet connection stops working).
Internet and ipTV belong to different vlans and use different routes. (the TV vlan has a different gateway)
Detail : Sometimes, the sound stops during comercials, I can hear a dialer sound from the TV speakers, then the sound comes back after 5 seconds. The TV box is connected to the router through an Ethernet cable.


I sent all the screenshots and info to my ISP but they closed 3 support tickets (in a row) because they say they can't find any problem ... and they never let me know when they close a support ticket.


Would you be kind enough to give me your opinion about this problem, please ?
- Could it be a Huawei HG8245H router issue ?
- Could it be a damaged fiber issue ?
- Could it be an overloaded ISP node ? (unable to answer/relay the requests of all the clients ?)
- Could it be a bandwidth limit problem on one of my ISP nodes ? (this problem started 1 month ago and, aproximately at the same time, my ISP included Netflix in its triple-play package - coincidence ? - I suppose they had to garantee a minimum bandwidth allocated to each client in the contract, which would reduce the bandwidth limit available for Internet purpose)

The ISP is TotalPlay, in Mexico.

Thank you by advance.
Kind regards
 

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ping(1M)						  System Administration Commands						  ping(1M)

NAME
ping - send ICMP (ICMP6) ECHO_REQUEST packets to network hosts SYNOPSIS
/usr/sbin/ping host [timeout] /usr/sbin/ping -s [-l | -U] [-abdlLnrRv] [-A addr_family] [-c traffic_class] [-g gateway [-g gateway...]] [-N next_hop_router] [-F flow_label] [-I interval] [-i interface] [-P tos] [-p port] [-t ttl] host [data_size] [npackets] DESCRIPTION
The utility ping utilizes the ICMP (ICMP6 in IPv6) protocol's ECHO_REQUEST datagram to elicit an ICMP (ICMP6) ECHO_RESPONSE from the speci- fied host or network gateway. If host responds, ping will print: host is alive on the standard output and exit. Otherwise, after timeout seconds, it will write: no answer from host The default value of timeout is 20 seconds. When you specify the s flag, sends one datagram per second (adjust with -I) and prints one line of output for every ECHO_RESPONSE that it receives. ping produces no output if there is no response. In this second form, ping computes round trip times and packet loss statistics; it displays a summary of this information upon termination or timeout. The default data_size is 56 bytes, or you can specify a size with the data_size command-line argument. If you specify the optional npackets, ping sends ping requests until it either sends npackets requests or receives npackets replies. When using ping for fault isolation, first ping the local host to verify that the local network interface is running. OPTIONS
The following options are supported: -A addr_family Specify the address family of the target host. addr_family can be either inet or inet6. Address family determines which protocol to use. For an argument of inet, IPv4 is used. For inet6, IPv6 is used. By default, if the name of a host is provided, not the literal IP address, and a valid IPv6 address exists in the name service database, ping will use this address. Otherwise, if the name service database contains an IPv4 address, it will try the IPv4 address. Specify the address family inet or inet6 to override the default behavior. If the argument specified is inet, ping will use the IPv4 address associated with the host name. If none exists, ping will state that the host is unknown and exit. It does not try to determine if an IPv6 address exists in the name service database. If the specified argument is inet6, ping uses the IPv6 address that is associated with the host name. If none exists, ping states that the host is unknown and exits. -F flow_label Specify the flow label of probe packets. The value must be an integer in the range from 0 to 1048575. This option is valid only on IPv6. -I interval Turn on the statistics mode and specify the interval between successive transmissions. The default is one second. See the discussion of the -s option. -L Turn off loopback of multicast packets. Normally, members are in the host group on the outgoing interface, a copy of the multicast packets will be delivered to the local machine. -N next_hop_router Specify a next-hop router so that the probe packet goes through the specified router along its path to the target host. This option essentially bypasses the system routing table and leaves the probe packet header unmodified. Only one next-hop router can be specified. -P tos Set the type of service (tos) in probe packets to the specified value. The default is zero. The value must be an integer in the range from 0 to 255. Gateways also in the path can route the probe packet differently, depending upon the value of tos that is set in the probe packet. This option is valid only on IPv4. -R Record route. Sets the IPv4 record route option, which stores the route of the packet inside the IPv4 header. The contents of the record route are only printed if the -v and -s options are given. They are only set on return pack- ets if the target host preserves the record route option across echos, or the -l option is given. This option is valid only on IPv4. -U Send UDP packets instead of ICMP (ICMP6) packets. ping sends UDP packets to consecutive ports expecting to receive back ICMP (ICMP6) PORT_UNREACHABLE from the target host. -a ping all addresses, both IPv4 and IPv6, of the multihomed destination. The output appears as if ping has been run once for each IP address of the destination. If this option is used together with -A, ping probes only the addresses that are of the specified address family. When used with the -s option and npackets is not specified, ping continuously probes the destination addresses in a round robin fashion. If npackets is specified, ping sends npackets number of probes to each IP address of the destination and then exits. -b Bypass the global IPsec policy and send and receive packets in the clear for this connection only. This option can be used to troubleshoot network connectivity independent of IPsec. Because this option bypasses system-wide policy for this connection, it can only be used by superuser or a user granted the sys_net_config privilege. -c traffic_class Specify the traffic class of probe packets. The value must be an integer in the range from 0 to 255. Gateways along the path can route the probe packet differently, depending upon the value of traffic_class set in the probe packet. This option is valid only on IPv6. -d Set the SO_DEBUG socket option. -g gateway Specify a loose source route gateway so that the probe packet goes through the specified host along the path to the target host. The maximum number of gateways is 8 for IPv4 and 127 for IPv6. Note that some factors such as the link MTU can further limit the number of gateways for IPv6. -i interface_address Specify the outgoing interface address to use for multicast packets for IPv4 and both multicast and unicast packets for IPv6. The default interface address for multicast packets is determined from the (unicast) routing tables. interface_address can be a literal IP address, for example, 10.123.100.99, or an interface name, for example, eri0, or an interface index, for example 2. -l Use to send the probe packet to the given host and back again using loose source routing. Usually specified with the -R option. If any gateways are specified using -g, they are visited twice, both to and from the destination. This option is ignored if the -U option is used. -n Show network addresses as numbers. ping normally does a reverse name lookup on the IP addresses it extracts from the packets received. The -n option blocks the reverse lookup, so ping prints IP addresses instead of host names. -p port Set the base UDP port number used in probes. This option is used with the -U option. The default base port number is 33434. The ping utility starts setting the destination port number of UDP packets to this base and increments it by one at each probe. -r Bypass the normal routing tables and send directly to a host on an attached network. If the host is not on a directly attached network, an error is returned. This option can be used to ping a local host through an interface that has been dropped by the router daemon. See in.routed(1M). -s Send one datagram per second and collect statistics. -t ttl Specify the IPv4 time to live, or IPv6 hop limit, for unicast and multicast packets. The default time to live (hop limit) for unicast packets can be set with the ndd module, /dev/icmp, using the icmp_ipv4_ttl variable for IPv4 and the icmp_ipv6_hoplimit variable for IPv6. The default time to live (hop limit) for multicast is one hop. See EXAM- PLES. For further information, seendd(1M). -v Verbose output. List any ICMP (ICMP6) packets, other than replies from the target host. OPERANDS
host The network host EXAMPLES
Example 1 Using ping With IPv6 This example shows ping sending probe packets to all the IPv6 addresses of the host xyz, one at a time. It sends an ICMP6 ECHO_REQUEST every second until the user interrupts it. istanbul% ping -s -A inet6 -a xyz PING xyz: 56 data bytes 64 bytes from xyz (4::114:a00:20ff:ab3d:83ed): icmp_seq=0. time=0.479 ms 64 bytes from xyz (fec0::114:a00:20ff:ab3d:83ed): icmp_seq=1. time=0.843 ms 64 bytes from xyz (4::114:a00:20ff:ab3d:83ed): icmp_seq=2. time=0.516 ms 64 bytes from xyz (fec0::114:a00:20ff:ab3d:83ed): icmp_seq=3. time=4.943 ms 64 bytes from xyz (4::114:a00:20ff:ab3d:83ed): icmp_seq=4. time=0.485 ms 64 bytes from xyz (fec0::114:a00:20ff:ab3d:83ed): icmp_seq=5. time=2.201 ms ^C ----xyz PING Statistics---- 6 packets transmitted, 6 packets received, 0% packet loss round-trip (ms) min/avg/stddev = 0.479/1.583/4.943/1.823 Example 2 Using ndd to Set the icmp_ipv6_hoplimit This example shows the ndd module, /dev/icmp, used to set the icmp_ipv6_hoplimit. # ndd -set /dev/icmp icmp_ipv6_hoplimit 100 EXIT STATUS
The following exit values are returned: 0 Successful operation; the machine is alive. non-zero An error has occurred. Either a malformed argument has been specified, or the machine was not alive. ATTRIBUTES
See attributes(5) for descriptions of the following attributes: +-----------------------------+-----------------------------+ | ATTRIBUTE TYPE | ATTRIBUTE VALUE | +-----------------------------+-----------------------------+ |Availability |SUNWbip | +-----------------------------+-----------------------------+ SEE ALSO
ifconfig(1M), in.routed(1M), ndd(1M), netstat(1M), rpcinfo(1M), traceroute(1M), attributes(5), icmp(7P), icmp6(7P) SunOS 5.11 7 Sep 2006 ping(1M)
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