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The Lounge War Stories Do you trust your users to follow your instructions? Post 302951978 by hicksd8 on Wednesday 12th of August 2015 10:35:07 AM
Old 08-12-2015
Many users (or customers) can't even follow instructions written in a support contract; like "if something breaks call us". They pay you for support but then, when something stops working they do their own thing.

"The package started misbehaving so we uninstalled it, reinstalled it, edited its config files, but then it started doing something else, very strange. Then we noticed that we couldn't print or send email."

So they originally had one problem, have really messed with it, and now created a further 60 issues. Now that they've really screwed it they call you and declare that they have a support contract which they wish to invoke. Please get it all back working again (for no extra fee). They also cannot tell you everything they did and/or may even deny that they've done anything since it broke.

Sound familiar? Particularly happens in family run businesses where a family member feels entitled to mess with the system. After all, it's our server, you only support it!!!
 

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ttmedia_load_reply(library call)										  ttmedia_load_reply(library call)

NAME
ttmedia_load_reply -- reply to a Display, Edit or Compose request SYNOPSIS
#include <Tt/tttk.h> Tt_message ttmedia_load_reply( Tt_message contract, const unsigned char *new_contents, int new_len, int reply_and_destroy); DESCRIPTION
The ttmedia_load_reply function is used to reply to a Media Exchange request to display, edit or compose a document. The editor working on the request usually calls ttmedia_load_reply when the user has indicated in some way that he or she is finished viewing or modifying the document. If new_contents and new_len are non- NULL and non-zero, respectively, ttmedia_load_reply uses their values to set the new contents of the document back in the appropriate output argument of contract. If reply_and_destroy is True, ttmedia_load_reply replies to contract and then destroys it. RETURN VALUE
Upon successful completion, the ttmedia_load_reply function returns the created Tt_message; otherwise, it returns an error pointer. The application can use tt_ptr_error(3) to extract one of the following Tt_status values from the returned handle: TT_ERR_NOMP The ttsession(1) process is not running and the ToolTalk service cannot restart it. TT_ERR_NOTHANDLER This application is not the handler for this message. TT_ERR_NUM The integer value passed was invalid (out of range). TT_ERR_PROCID The specified process identifier is out of date or invalid. APPLICATION USAGE
If contract is a Display request, then new_contents and new_len should be zero. SEE ALSO
Tt/tttk.h - Tttttk(5), ttmedia_load(3), ttmedia_ptype_declare(3), ttmedia_Deposit(3). ttmedia_load_reply(library call)
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