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The Lounge War Stories Do you trust your users to follow your instructions? Post 302940916 by edfair on Friday 10th of April 2015 12:25:37 AM
Old 04-10-2015
Do you trust your users to follow your instructions?

This happened a long time ago and some of the details may not be exact. Customer had obsolete hardware running an obsolete SCO OS and some type of database program with data scattered around the system. There were 2-1g SCSI drives, both split in half, with the 3 filesystems automatically loading on boot.

The non boot hard drive upchucked and went out to data recovery while I replaced the hard drive, partioned it, and created the filesystems awaiting Monday morning and left with instructions to not attempt a restore of the data if it came in.

When I got there on Monday the data had been restored. You can imagine that their data was totally corrupted. Some parts were good, some parts were bad, and they had no understanding of how it happened. Restoring to a system without the attached filesystem dropped the stuff to the assumed proper place on the root drive but only those files that would fit. And as the drive filled up less and less would fit.

The person who did the restore told me that the owner of the company had told him to restore it in spite of my instructions not to.

It ended up in the court system, my side to get reimbursed for some time and parts, his counter suit for $40,000 for the work to recover his data, later reduced to $25,000 so it would stay in small claims court. The second judge to hear it suggested that we kiss and make up since it was going to cost both of us more to proceed than we would win.

I understood what had happened, had insisted on backups that would have allowed full recovery, but wasn't interested in dealing with them any more.
 

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MLXCONTROL(8)						    BSD System Manager's Manual 					     MLXCONTROL(8)

NAME
mlxcontrol -- Mylex DAC-family RAID management utility SYNOPSIS
mlxcontrol <command> [args] mlxcontrol status [-qv] [drive] mlxcontrol rescan controller [controller ...] mlxcontrol detach drive [drive ...] mlxcontrol detach -a mlxcontrol check drive mlxcontrol config controller mlxcontrol help command DESCRIPTION
The mlxcontrol utility provides status monitoring and management functions for devices attached to the mlx(4) driver. Controller names are of the form "mlxN" where N is the unit number of the controller. Drive names are of the form "mlxdN" where N is the unit number of the drive. Do not specify the path to a device node. status Print the status of controllers and system drives. If one or more drives are specified, only print information about these drives, otherwise print information about all controllers and drives in the system. With the -v flag, display much more verbose informa- tion. With the -q flag, do not print any output. This command returns 0 if all drives tested are online, 1 if one or more drives are critical and 2 if one or more are offline. rescan Rescan one or more controllers for non-attached system drives (e.g. drives that have been detached or created subsequent to driver initialisation). If the -a flag is supplied, rescan all controllers in the system. detach Detach one or more system drives. Drives must be unmounted and not opened by any other utility for this command to succeed. If the -a flag is supplied, detach all system drives from the nominated controller. check Initiate a consistency check and repair pass on a redundant system drive (e.g. RAID1 or RAID5). The controller will scan the system drive and repair any inconsistencies. This command returns immediately; use the status command to monitor the progress of the check. rebuild Requires two arguments, controller and physdrive as specified in the output of the status command. All system drives using space on the physical drive physdrive are rebuilt, reconstructing all data on the drive. Note that each controller can only perform one rebuild at a time. This command returns immediately; use the status command to monitor the progress of the rebuild. config Print the current configuration from the nominated controller. This command will be updated to allow addition/deletion of system drives from a configuration in a future release. help Print usage information for command. AUTHORS
The mlxcontrol utility was written by Michael Smith <msmith@FreeBSD.org>. BUGS
The config command does not yet support modifying system drive configuration. Error log extraction is not yet supported. BSD
April 10, 2000 BSD
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