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Full Discussion: Prize of being an Admin
The Lounge War Stories Prize of being an Admin Post 302596560 by admin_xor on Tuesday 7th of February 2012 06:51:27 PM
Old 02-07-2012
Prize of being an Admin

Was wondering if anyone has come across any situation where you do your best to help users and in return you get a nice escalation from top level management!

Here's my story:

One fine morning, I was sitting idle, doing next to nothing, I got an alert from helpdesk people about a problem with an application running on a high-priority AIX LPAR (sorry for not being specific as I am not allowed to disclose the details). This application is actually used heavily by the bio-tech research fellows. The application was crashing frequently. Upon checking in-depth, I found there's nothing wrong from the OS stand point. I also found the problem was caused by one rouge wrapper script. But as a server admin, I had nothing to do with that officially. In the mean time, I had to speak to the manager of the research team and had to try my best to make her understand where the actual problem was. I assured her that I would contact the responsible application admin team.

Followed by that, I tried contacting that application admin team (which is a different IT services vendor than my company). I did not get any solid reply from them nor any definite timeline when they would be able to look into the problem.

I ended my shift. Still no reply from the application team. I came home. Gave it a lot of thought whether I should modify the script by myself. I accessed the server from home, spent a sleepless night understanding how everything of that application was wired.

Next morning, I went to office, saw my E-mail inbox hoping that the app team might have responded. But no! So I went ahead, made the changes that I thought should have been done. restarted the application service. Monitored the application for a couple of hours and called up the manager of the research team. She was furious. I politely told what I had done so far and asked her to check if things were fine. And yes, things were fine. But that lady was quite upset about our service.

After 6 hours, I saw an E-mail from our top level Service Delivery Manager demanding an answer as to why it took so long for me to fix the issue. Upon checking I found the research team manager had sent a "beautiful" E-mail to the top level manager saying how worthless people in IT were.

After two days, my supervisor showed up after his vacation. After knowing my deed, all he had to ask was "Why the hell did you even think of taking such bold step? What if something wrong had happened?". Being one of the junior members in the team, I kept quiet. All I tried to do was to help the research folks out and let them continue their work as soon as possible. But I got the prize of doing that. Smilie
 

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pthread_get_nice_np(3T) 												   pthread_get_nice_np(3T)

NAME
pthread_get_nice_np(), pthread_set_nice_np() - get or set the nice value of a thread SYNOPSIS
PARAMETERS
thread The thread whose nice value is to be set/retrieved. nice_val Value of nice to be applied to the target thread is returned (get function) or it specifies the new value of nice for thread (set function). DESCRIPTION
These functions are used to set and retrieve the nice value of an individual thread. returns the current nice value setting of the target thread and stores it in nice_val. adds the value of nice_val to the current nice value of the target thread. A thread's nice value is a non-negative number. The system imposes a minimum nice value of 0 and a maximum of 39 with lower nice values providing more favorable scheduling. If calling results in a nice value outside the range of 0 to 39, the value will be set to the nearest limit. A process must have appropriate privileges to lower a thread's nice value. The function allows individual threads in the process to have different nice values. returns the current nice value less 20 and will be in the range -20 to +19. The nice value of only system scope threads can be changed. An attempt to change the nice value of a process-scope thread will result in a return value of Calling on a thread that has a scheduling policy other than will have an effect only when the thread's scheduling policy changes to If a thread calls the system call to create a new process, the new process inherits the process-level nice value. Calling to create a new thread will result in the new thread inheriting the creating thread's nice value. Note If the nice value of the entire process is changed through or all the threads in the process will have their nice values reset to the new process-level nice value. The new process's nice value setting overwrites the old thread's setting. Thus its possible that a thread whose nice value had been set higher than the process-level nice value have its nice value lowered as a result of the process-level re-nicing. RETURN VALUE
Upon successful completion, and return zero. Otherwise, an error number is returned to indicate the error (the variable is not set). ERRORS
If any of the following occur, the and functions return the corresponding error: A process-scope thread was specified. The caller does not have permission to lower the nice value specified in nice_val. No thread could be found corresponding to thread. AUTHOR
and were developed by HP. SEE ALSO
fork(2), nice(2), setpriority(2), pthread_attr_getschedpolicy(3T), pthread_setschedparam(3T). Pthread Library pthread_get_nice_np(3T)
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