sed 's/^  *//;s/  */ /g;s/  *$//' infile | awk '/HELPTEXT/{x=$0;getline;do{x=x" "$0;getline}while($0!~/HELP /);sub(/ ["]OPS/,", \"OPS,",x);print x}NF>1{sub($1,$1",",$0)}1'

$ sed 's/^  *//;s/  */ /g;s/  *$//' tst | nawk '/HELPTEXT/{x=$0;getline;do{x=x" "$0;getline}while($0!~/HELP /);sub(/ ["]OPS/,", \"OPS,",x);print x}NF>1{sub($1,$1",",$0)}1'
SYNTAX_VERSION, 5

MONITOR, "NAME_TEMPLATES"
DESCRIPTION, "Monitors for contents of error "
INTERVAL, "1m"
MONPROG, "script.sh NAME_TEMPLATES"
MAXTHRESHOLD
GEN_BELOW_RESET
SEVERITY, Major
APPLICATION, "script.sh"
MSGGRP, "MSG"
MSGCONDITIONS
DESCRIPTION, "Has NEW errors"
CONDITION_ID, "00000-34dc-25e0-1cfe-0a088b060000"
CONDITION
OBJECT, "<#>diff<*.folder>"
THRESHOLD, 0.500000
RESET, 0.500000
SET
OBJECT, "<$OPTION(area)>"
TEXT, "There have been new failures Processing the <$OPTION(area)>
file, on Central.
AUTOACTION, "ls <folder>" ANNOTATE
HELPTEXT, "OPS, ========= Please call support team"
HELP, "0d152f3c-59dc-71e0-1cfe-0a034b060000"
DESCRIPTION, "Has ANY errors"
CONDITION_ID, "d26dda06-55f2-71e0-0025-0a034b060000"
CONDITION
OBJECT, "<*.folder>"
THRESHOLD, 0.500000
RESET, 0.500000
SET
OBJECT, "<$OPTION(area)>"
TEXT, "There has been a failure Processing the <$OPTION(area)> file
HELPTEXT, "OPS, ========= Please call out the support team" others instruction others instruction
HELP, "0d152f3c-59dc-71e0-1cfe-0a034b060000"
$