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Top Forums Programming Creating a simple Help Desk system in PHP Post 302453925 by frank_rizzo on Thursday 16th of September 2010 06:47:38 PM
Old 09-16-2010
since your PHP skills are novice and rather then re-invent the wheel why not leverage a open source solution? your also going to probably use DBMS to hold the data. you could use a system like bugzilla. check out Comparison of issue-tracking systems - Wikipedia, the free encyclopedia. there are many reasonable options available.
 

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DITRACK(1)						      General Commands Manual							DITRACK(1)

NAME
dt - DITrack command line client tool SYNOPSIS
dt command [options] [args] dt-createdb repository-url issue-db-dir local-wc dt-upgrade-0.7-db issue-db-dir OVERVIEW
DITrack is a free, open source, lightweight, distributed issue (bug, defect, ticket) tracking system using a Subversion repository instead of a backend database. It is written in Python and runs in UNIX environment (*BSD, Linux, MacOS X). The project is inspired by the idea of Subissue issue tracking system. However, while Subissue aims in merely replacing the traditional database storage with Subversion repository, DITrack is a major rethought of the issue tracking system paradigm. The main difference is that instead of sticking to the centralized model (one database, one web interface, one mail integration machinery), DITrack treats underlying Subversion storage as a versioned distributed file system which enables benefits of truly distributed operation mode. For more information about the DITrack project, visit http://www.ditrack.org. Documentation for DITrack and its tools, including detailed usage explanations of the dt and dt-createdb programs, can be found at /usr/share/doc/ditrack/html/index.html. Run `dt help' to access the built-in tool documentation. Automatic upgrade is possible for databases created by DITrack 0.7. If you are upgrading from previous version of DITrack, use the upgrage utility from DITrack 0.7 first. To upgrade a database run the dt-upgrade-0.7-db script, passing the database path as the argument, like: dt-upgrade-0.7-db /home/user/ditrack-database The upgrade procedure merely modifies the working copy (nothing gets committed to the repository). So, when done, you should commit the changes manually. April 2007 DITRACK(1)
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