Creating a simple Help Desk system in PHP Post: 302453920

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Top Forums Programming Creating a simple Help Desk system in PHP Post 302453920 by cjcox on Thursday 16th of September 2010 06:36:14 PM

09-16-2010

Registered User

Design wise, you have some kind of general queue and assignment queues. Now... these could be implemented as one big area of "problems" that are tagged as having been assigned or not.... lots of options.

There are probably a ton of simple php db based examples out there to get you started. If you don't like using a db, the logic at least will be there and you could translate it (might not be hard) into some kind of file based system.

Thinking of this as a filesystem (just an example):

Code:

helpsystem
helpsystem/ticket
helpsystem/ticket/1
helpsystem/ticket/1/ticket.txt
helpsystem/ticket/1/user3 -> ../../user3
helpsystem/ticket/2
helpsystem/ticket/2/ticket.txt
helpsystem/ticket/3
helpsystem/ticket/3/ticket.txt
helpsystem/ticket/3/user1 -> ../../user1
helpsystem/ticket/3/user2 -> ../../user2
helpsystem/ticket/4
helpsystem/ticket/4/ticket.txt
helpsystem/user1
helpsystem/user1/3 -> ../ticket/3
helpsystem/user1/4 -> ../ticket/4
helpsystem/user2
helpsystem/user2/3 -> ../ticket/3
helpsystem/user3

One possible interpretation is that users inside of tickets means assignment. Tickets inside of users means following or possibly accepting if assigned.

Ticket.txt contains the ticket data, but the directory could have other elements, like a resolution, for example.

Obviously, there's a lot to a design...

cjcox

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shishi_tkts_get_tgs

shishi_tkts_get_tgs(3)						      shishi						    shishi_tkts_get_tgs(3)

NAME

       shishi_tkts_get_tgs - API function

SYNOPSIS

       #include <shishi.h>

       Shishi_tkt * shishi_tkts_get_tgs(Shishi_tkts * tkts, Shishi_tkts_hint * hint, Shishi_tkt * tgt);

ARGUMENTS

       Shishi_tkts * tkts
		   ticket set handle as allocated by shishi_tkts().

       Shishi_tkts_hint * hint
		   structure with characteristics of ticket to begot.

       Shishi_tkt * tgt
		   ticket granting ticket to use.

DESCRIPTION

       Get a ticket via TGS exchange using specified ticket granting ticket.

       This function is used by shishi_tkts_get(), which is probably what you really want to use unless you have special needs.

RETURN VALUE

       Returns a ticket if successful, or NULL if this function is unable to acquire on.

REPORTING BUGS

       Report bugs to <bug-shishi@gnu.org>.

COPYRIGHT

       Copyright (C) 2002-2010 Simon Josefsson.
       Copying	and  distribution  of  this file, with or without modification, are permitted in any medium without royalty provided the copyright
       notice and this notice are preserved.

SEE ALSO

       The full documentation for shishi is maintained as a Texinfo manual.  If the info and shishi programs are properly installed at your  site,
       the command

	      info shishi

       should give you access to the complete manual.

shishi								       1.0.1						    shishi_tkts_get_tgs(3)