Mini Review: SliceHost v. Linode Customer Service Post: 302376153

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Special Forums UNIX and Linux Applications Virtualization and Cloud Computing Mini Review: SliceHost v. Linode Customer Service Post 302376153 by Neo on Monday 30th of November 2009 06:35:23 PM

11-30-2009

Administrator

Quote:

Originally Posted by PHLAK

On the note of SliceHost... I've had a single 512 Slice with them for several months now (6-8?), and love them. Everything you've stated I have also found to be true. Their service is great, customer service is helpful and they are extremely transparent about everything they do.

Frantkly , I do worry about the credibility of folks who only have one post in the forums and that post is a glowing review of a company.

On the other hand, my experience with the customer service at Slicehost has been so favorable, it is easy to see how others might post in reply to my mini-review.

A long time ago there was this debate between Cisco and Wellfleet (later acquired by Bay Networks, as I recall). Wellfleets routers featured a faster performing backplane but had to be rebooted to change the configuration. Cisco routers, on the other hand, was a bit slower on the backplane, but you could change the configuration without rebooting the machine.

At the time, I explained to a USAF General in charge of communications that during the heat of battle, you don't want to have to reboot your router to add a filtering rule or change some other configuration.

That was around 1994. The USAF followed my advice (which they paid good money for !) and dropped Wellfleet in favor of Cisco and the rest is history. Few people know that one of Cisco's biggest and most influential customers, the USAF, got their foot in the door based on my work building network control centers and getting rid of the Wellfleets in favor of Cisco.

The theme of my short walk back in time above is to point out that speed, backplane performance, etc. are all great; but they are not the most important features to consider in most circumstances. Customer service is also very important as well.

In the digital age, I expect my VPS to be provisioned within 30 minutes, even with a fraud flag based on a primitive rule and I expect emails to be answered within that same time frame as well. A company should have employees with email on the mobiles answering queries, chatting, and more.

Wire speed is not enough. Linode needs to learn this lesson, I think.

Customer service "speed" is more important than "wire speed" for more people.

Neo

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vb

vb(7)							 Miscellaneous Information Manual						     vb(7)

NAME

       vb, sys_attrs_vme_vba - VMEbus backplane Ethernet interface

SYNOPSIS

       controller vb0 at vba0

DESCRIPTION

       The  VMEbus  backplane (vb) interface provides access to an Ethernet network through the VMEbus backplane driver, which acts as an Ethernet
       Datalink Layer driver.  This interface allows VMEbus-based systems to communicate directly over the VMEbus to other VMEbus-based systems on
       the same backplane, or on other Ethernet connected systems outside the backplane through a gateway node on the backplane.

       Both  the  Tru64  UNIX  and VxWorks for Alpha (Version 3.1 or higher) software support the vb driver as well as communication between these
       systems on the same backplane.  The Tru64 UNIX vb driver is supported on AXPvme and Alpha VME SBCs and Alpha VME 2100 systems.

       The VMEbus backplane interface requires you to modify the /etc/sysconfigtab file on your AXPvme or Alpha VME system in order  to  configure
       the  vb driver and to map VMEbus windows for the system.  Mapping the VMEbus windows on one node requires knowledge about every node in the
       vb network.

									  Note

       Do not modify any vme_vba kernel subsystem attributes.  To configure a vb network node, you modify attributes of the vb	driver	(vb:)  and
       the system's VMEbus adapter (vba_vipvic: or vba_univ:).

       See System Configuration Supplement: OEM Platforms for detailed information about the use of the vb interface on Alpha VME systems, includ-
       ing the following topics: VMEbus backplane (vb) network overview Configuring vb network nodes  Modifying  vb  driver  attributes  Modifying
       vba_vipvic adapter attributes Modifying vba_univ adapter attributes Examples Related ioctl commands Diagnostic messages Errors

RELATED INFORMATION

       Interfaces:  sys_attrs_vba_vipvic(7), sys_attrs_vba_univ(7), sysconfigdb(8)

       Network Administration, System Configuration Supplement: OEM Platforms delim off

																	     vb(7)