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Full Discussion: VPN performance problem
Homework and Emergencies Emergency UNIX and Linux Support VPN performance problem Post 302376129 by Neo on Monday 30th of November 2009 05:16:15 PM
Old 11-30-2009
Quote:
Originally Posted by Corona688
I don't live in the US either, so, that's weird. But maybe Canada's close enough for them.
I worked in anti-fraud for a while.

The issue (or one issue) is "how" customer service deals with their customers who are flagged from fraud by some "rule".

Because I am in Asia, the rule was IF "US Credit Card" AND "Signup IP == Asian Country" then flag.

Slice has the exact same rule, which I understand and appreciate.

The difference was in how the two companies responded. Slice resolved it within a matter of minutes. Linode would not even respond to my emails after hours. I set up an entire Slicehost operation from signup to serving, in half the time it took to get a call from Linode to apologize.

It is very important for companies who "flag from fraud" whatever their rule-base says, it to be prepared to followup with the customer very fast and very professional and helpful. Slice was excellent in that regard.
 

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AUDIT_ADD_RULE_DATA(3)						  Linux Audit API					    AUDIT_ADD_RULE_DATA(3)

NAME
audit_add_rule_data - Add new audit rule SYNOPSIS
#include <libaudit.h> int audit_add_rule_data (int fd, struct audit_rule_data *rule, int flags, int action); DESCRIPTION
audit_add_rule adds an audit rule to one of several kernel event filters. The filter is specified by the flags argument. Possible values for flags are: o AUDIT_FILTER_USER - Apply rule to userspace generated messages. o AUDIT_FILTER_TASK - Apply rule at task creation (not syscall). o AUDIT_FILTER_ENTRY - Apply rule at syscall entry. o AUDIT_FILTER_WATCH - Apply rule to file system watches. o AUDIT_FILTER_EXIT - Apply rule at syscall exit. o AUDIT_FILTER_TYPE - Apply rule at audit_log_start. The rule's action has two possible values: o AUDIT_NEVER - Do not build context if rule matches. o AUDIT_ALWAYS - Generate audit record if rule matches. RETURN VALUE
The return value is <= 0 on error, otherwise it is the netlink sequence id number. This function can have any error that sendto would encounter. SEE ALSO
audit_delete_rule_data(3), audit_add_watch(3), auditctl(8). AUTHOR
Steve Grubb. Red Hat Oct 2006 AUDIT_ADD_RULE_DATA(3)
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