Thanks guys! I attended both interviews last week. For the Capacity Analyst role, they were satisfied that I had the technical skills (MS Excel, mostly) from my CV and the interview was more about finding a 'fit' for their current team and making sure the applicant was stable and committed to staying with the organisation (they are a fairly large IT services provider and looking to make a substantial investment in training the right applicant). There were more questions at the interview for the public sector Technical Support Officer role about specific tasks which I had undertaken with vendor software packages. By way of interest/comparison, here are portions of the job advertisements for there respective roles. Capacity Analyst:
Quote:
This newly created role will suit someone with advanced Excel skills from a reporting background. Experience with Capacity Monitoring data would be highly regarded but is not essential. As part of a regional team, you will be required to contribute to our success through the following: * Monitor automated data collection processes and escalate failures to technical teams * Ensure that data is processed through standard processes in a timely manner. * Produce reports on various platforms for various clients throughout the APJ Region and report in a timely manner to the relevant parties. * Process alerts of predicted capacity threshold breaches and assign to appropriate Service Provider Groups, monitor their progress and escalate where necessary * Review and approve change requests to ensure that the capacity management team is aware of changes related to capacity constraints. Qualifications / Experience & Skills Requirements * Intermediate to advanced skills in the use of Excel, Word and PowerPoint * You have tertiary qualifications and/or relevant operational IT and business experience * You have well developed written and verbal communication, negotiation and relationship-building skills * Exposure to the Capacity Planning function (or Performance Management function eg server/network) will be highly regarded.
Technical Support Officer:
Quote:
The role of Technical Support Officer is responsible for the provision of an effective technical support service, maintenance and operation of various ICT and other evaluation and reporting systems and services The successful candidate will have a demonstrated experience in file administration and statistical analysis and the proven ability in the use of CHRIS, Knet & BAPPS.
06-01-2011
