UNIX for Dummies Questions & Answers

We are having a mail issue on our shared web server. We have a $40/mo. web hosting reseller account with a company called F r o g e e . c o m. We host 50+ domains there and only have this problem with two. We don't get much support from them so I am turning to outside help. We are not web server technicians and are generally lost when it comes to this stuff. Here is the issue

These two clients both have a mail exchanger in their offices. There mail come to my server and is redirected to there MX server (IP address) via my MX record setting. There mail works fine. However, all of the forms (PHP) on the domain should be forwarding their submitted content to an email address on the domain. That email never arrives. The form is working as it sends the email to several other email addresses, but if the address is on THAT domain it gets lost. It seems like whatever directs the mail to the right mail server is trying to find the address on the local server and not getting the message out to the client's mail server in their office.

Anyone have any ideas?

Appreciate the help!!!
Ken Adcock

Ken,

First, read the rules. No posting email addresses.

Second, post the OS and version of the systems involved, check your messages file for messages posted by your MTA as far as the 'missing' emails. You might also check your form, maybe it doesn't have the correct syntax in those email addresses ( @ domain left off?).

(Note: personal/business info removed from your post)