UNIX for Dummies Questions & Answers

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 %A T. T. Baldwin
 %A W. H. Bommer
 %A R. S. Rubin
 %D 2007
 %T Developing Management Skills: What Great Managers Know and Do.
 %C New York
 %I McGraw Hill
  
 %A Ng, P.T.
 %D 2004
 %T The Learning Organisation and the Innovation Organisation
 %J Human Systems Management
 %V 23
 %N 2
 %P 93-100.

References
1.   T. T. Baldwin, W. H. Bommer, and R. S. Rubin, Developing Management Skills:
     What Great Managers Know and Do., McGraw Hill, New York (2007).
2.   Ng, P.T., “The Learning Organisation and the Innovation Organisation,” Human
     Systems Management, 23, 2, pp. 93-100. (2004).
3.   Hallowell R., Knoop, C., and Siong, N. B., “Transforming Singapore’s Public
     Libraries,” Harvard Business School Case Study., President and Fellows of Harvard
     College., Boston (2001).

@book{Baldwin04,
        author  =       {Timothy T. Balwin and William H. Bommer and Robert S. Rubin},
        title   =       {Developing Management Skills: What Great Managers Know and Do},
        publisher =     {McGraw Hill},
        address =       {New York},
        year    =       {2007}
}

@article{Ng04,
        author  =       "P.T. Ng",
        title   =       "{T}he {L}earning {O}rganization and the {I}nnovation {O}rganization",
        year    =       "2004",
        journal =       "{H}uman {S}ystems {M}anagement",
        volume  =       "23",
        number  =       "2",
        pages   =       "93--100"
}

``It will be hard to get an employee to go the extra mile in customer service when she feels underpaid and is
 struggling to meet her own family needs'' \citep[p.131]{Baldwin04}.

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