hahah. i see your point. i guess i use the term to loosely.
so lets try it again... advanced troubleshooting
what about user environment?? do they know that? how to change it, set it up to whatever. just trying to think of something more meaningful to their everyday tasks (which i only have a brief idea as to what they actually do from what you said).
i do like your topics on SMF and predictive self healing.
how about setting up services to be managed by SMF? moving away from legacy rc.
i know they do installs and patching but do they know all the different ways of doing this??