Savemail panic - Need help


 
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Operating Systems Solaris Savemail panic - Need help
# 1  
Old 02-15-2007
Question Savemail panic - Need help

Hi All, I've been troubleshooting this sendmail panic I'm getting on my dmesg. The errors are:

Feb 16 09:44:17 fakeserver_name sendmail[884]: [ID 801593 mail.alert] l1G1hGuD000884: Losing ./qfl1G1hGuD000884: savemail panic
Feb 16 09:44:17 fakeserver_name sendmail[884]: [ID 801593 mail.crit] l1G1hGuD000884: SYSERR(root): savemail: cannot save rejected email anywhere

I've done and check the following.

-run newaliases.
-rebuild aliases.db
-rebuild the aliases file
-remove user aliases related entries the /etc/mail/aliases
-only remaining entries are:

nobody: /dev/null
bin: root
daemon: root
system: root
toor: root
uucp: root
manager: root
dumper: root
operator: root
MAILER-DAEMON: postmaster
postmaster: root

-/var/spool/mqueue seems is empty. (always been empty)
-did a sendmail -bv to all these entries.

EGAD! its making me pull my hair!!..pls help. Smilie


My version of sendmail is:
Version 8.13.7+Sun

uname is
> root@fakeserver_name # uname -a
SunOS fakeserver_name 5.10 Generic_118833-24 sun4u sparc SUNW,Sun-Fire-V490

Last edited by grumash; 02-15-2007 at 10:54 PM..
# 2  
Old 02-16-2007
"savemail panics" occur when Sendmail is unable to deliver a bounced message to the postmaster alias. After 5 days of failed delivery (by default), Sendmail will bounce email to the postmaster alias.
try running sendmail -bv MAILER-DAEMON and sendmail -bv postmaster. If these commands hang, rebuild the aliases database with newaliases or sendmail -bi.
If you still experience savemail panics, gather one or more "lost" message IDs with mailq -qL and execute the following command :
Code:
sendmail -v -qImessage_ID -d11

and look at the logs.
Also look at var/tmp/dead.letter. and check for any obvious permission errors.
# 3  
Old 02-22-2007
Quote:
Originally Posted by sysgate
"savemail panics" occur when Sendmail is unable to deliver a bounced message to the postmaster alias. After 5 days of failed delivery (by default), Sendmail will bounce email to the postmaster alias.
try running sendmail -bv MAILER-DAEMON and sendmail -bv postmaster. If these commands hang, rebuild the aliases database with newaliases or sendmail -bi.
If you still experience savemail panics, gather one or more "lost" message IDs with mailq -qL and execute the following command :
Code:
sendmail -v -qImessage_ID -d11

and look at the logs.
Also look at var/tmp/dead.letter. and check for any obvious permission errors.


I've done the sendmail -bv for the MAILER-DAEMON and postmaster and they did not hang. I've also rebuild the aliases db and after a day of observation I'm still getting the panics.

I've done the mailq -ql and the ~/mqueue is empty?

root@fake_servername # mailq -qL
/var/spool/mqueue is empty
Total requests: 0

but I found these in /var/spool/clientmqueue? are they the same?

Feb 22 02:31:fake_servername sendmail[21798]: [ID 801593 mail.alert] l1LIU1cI021798: Losing ./qfl1LIU1cI021798: savemail panic
Feb 22 02:31:11 fake_servername sendmail[21798]: [ID 801593 mail.crit] l1LIU1cI021798: SYSERR(adm): savemail: cannot save rejected email anywhere
Feb 23 02:31:11 fake_servername sendmail[7432]: [ID 801593 mail.alert] l1MIU0YS007432: Losing ./qfl1MIU0YS007432: savemail panic
Feb 23 02:31:11 fake_servername sendmail[7432]: [ID 801593 mail.crit] l1MIU0YS007432: SYSERR(adm): savemail: cannot save rejected email anywhere


I cat this file dfl1MIU0YS007432 in /var/spool/mqueue
-rw-rw---- 1 adm smmsp 1736 Feb 22 02:30 dfl1LIU1cI021798
-rw-rw---- 1 adm smmsp 1736 Feb 23 02:30 dfl1MIU0YS007432

root@bucks74 # cat dfl1MIU0YS007432
This is a MIME-encapsulated message

--l1MIU0YS007432.1172169031/fake_servername

The original message was received at Fri, 23 Feb 2007 02:30:00 +0800 (SGT)
from adm@localhost

----- The following addresses had permanent fatal errors -----
adm
(reason: 550 5.7.1 Unable to relay for adm@fake_servername)
(expanded from: adm)
root
(reason: 550 5.7.1 Unable to relay for root@fake_servername)
(expanded from: root)

----- Transcript of session follows -----
... while talking to [mailhost]:
>>> DATA
<<< 550 5.7.1 Unable to relay for root@fake_servername
550 5.1.1 root... User unknown
<<< 550 5.7.1 Unable to relay for adm@fake_servername
550 5.1.1 adm... User unknown
<<< 554 5.5.2 No valid recipients

--l1MIU0YS007432.1172169031/fake_servername
Content-Type: message/delivery-status

Reporting-MTA: dns; fake_servername
Arrival-Date: Fri, 23 Feb 2007 02:30:00 +0800 (SGT)

Final-Recipient: RFC822; adm@fake_servername
Action: failed
Status: 5.7.1
Remote-MTA: DNS; [mailhost]
Diagnostic-Code: SMTP; 550 5.7.1 Unable to relay for adm@fake_servername
Last-Attempt-Date: Fri, 23 Feb 2007 02:30:20 +0800 (SGT)

Final-Recipient: RFC822; root@fake_servername
Action: failed
Status: 5.7.1
Remote-MTA: DNS; [mailhost]
Diagnostic-Code: SMTP; 550 5.7.1 Unable to relay for root@fake_servername
Last-Attempt-Date: Fri, 23 Feb 2007 02:30:10 +0800 (SGT)

--l1MIU0YS007432.1172169031/fake_servername
Content-Type: message/rfc822

Return-Path: <adm>
Received: (from adm@localhost)
by fake_servername(8.13.4+Sun/8.13.7/Submit) id l1MIU0YR007432;
Fri, 23 Feb 2007 02:30:00 +0800 (SGT)
Date: Fri, 23 Feb 2007 02:30:00 +0800 (SGT)
From: Admin <adm>
Message-Id: <200702221830.l1MIU0YR007432@fake_servername>
To: adm, root

Fri Feb 23 02:30:00 SGT 2007
***UPDATE /etc/acct/holidays WITH NEW HOLIDAYS***

--l1MIU0YS007432.1172169031/fake_servername--
Smilie
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