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OK, there is no such support contract with 6 visits a year. Oracle only has a "premium support" and that is not limited.
Next is, your output does not show any problems. If a disk is failed (regarding to your first post) and the disk is inside a SE3300 box (which is JBOD) all disks will be visible to your systems. there has to be some sort of volumemanagement involved to create cluster manageable volumes (slvm, zfs or vxvm). you need to use the product specific procedure to replace a failed disk in such a volume.