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Web Help Desk allows you to dynamically assign, track, and fulfill allof your technical support trouble tickets and customer service requestswith ease, all through an intuitive Web-based interface with two-wayemail integration. It provides seamless asset discovery and remotecontrol integration with Apple Remote Desktop, Windows Remote DesktopConnection, a VNC URL Protocol Tool, LANrev Client Management, and JAMFCasper Suite. It also integrates with LDAP, Microsoft Active Directory,Email-to-Ticket Conversion, SMTP, IMAP, and POP3License: FreewareChanges:
This release adds a Ticket Type category for ticket reports. Imported tickets now have their Created By attribute set to the tech performing the import.



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