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Web Help Desk allows you to dynamically assign, track, and fulfill allof your technical support trouble tickets and customer service requestswith ease, all through an intuitive Web-based interface with two-wayemail integration. It provides seamless asset discovery and remotecontrol integration with Apple Remote Desktop, Windows Remote DesktopConnection, a VNC URL Protocol Tool, LANrev Client Management, and JAMFCasper Suite. It also integrates with LDAP, Microsoft Active Directory,Email-to-Ticket Conversion, SMTP, IMAP, and POP3License: FreewareChanges:
The delayed response page now appears when a response takes a long time to return. This prevents page timeouts when executing heavy tasks, like generating large reports. gzip compression for SSL connections has been added. There is a security fix to prevent XSS attacks when "Helpdesk.woa" in a URL is replaced with encoded JavaScript. gzip compression now works through Apache ProxyPass configurations.



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