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Cerberus Helpdesk is an email application which focuses on teams sharingmailboxes. It features Fetch and Retrieve, Super Sorter, and VirtualCommunity Tools.License: Other/Proprietary License with SourceChanges:
UTF-8 is now supported application-wide and a Translation Editor plugin is provided to create new localizations. A new Time Tracking plugin is available to log time spent on clients and activities. A new Feedback Tracking plugin allows capturing and sharing of the feedback uncovered in daily conversations. A new Spam Analysis plugin gives insight into how the anti-spam system is making filtering decisions. The anti-spam engine will "unaccent" email content to counter common spam tricks. Two new pages, "home" and "activity", better organize new plugin-contributed functionality.



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