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JumpBox for OTRS 1.1.5 (Default branch)
10-28-2008
JumpBox for OTRS is a virtual appliance for OTRS. OTRS is a ticket request system (also known as a trouble ticket system) with many features to manage customer telephone calls and email messages. The JumpBox for OTRS allows anyone to be up and running with this system on any OS in under a minute. The virtualized nature of a JumpBox makes it trivial to move across OSes and hosting environments. And with features like built-in automated backups, it's the easiest way to deploy and manage OTRS. License: Free To Use But Restricted Changes:|
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PACEMAKER(8) System Administration Utilities PACEMAKER(8) NAME
Pacemaker - Part of the Pacemaker cluster resource manager SYNOPSIS
crm_ticket (query|command) [options] DESCRIPTION
crm_ticket - Perform tasks related to cluster tickets. Allows ticket attributes to be queried, modified and deleted. OPTIONS
-?, --help This text -$, --version Version information -V, --verbose Increase debug output -Q, --quiet Print only the value on stdout -t, --ticket=value Ticket ID Queries: -l, --info Display the information of ticket(s) -L, --details Display the details of ticket(s) -w, --raw Display the IDs of ticket(s) -q, --query-xml Query the XML of ticket(s) -c, --constraints Display the rsc_ticket constraints that apply to ticket(s) Commands: -g, --grant Grant a ticket to this cluster site -r, --revoke Revoke a ticket from this cluster site -s, --standby Tell this cluster site this ticket is standby -a, --activate Tell this cluster site this ticket is active Advanced Commands: -G, --get-attr=value Display the named attribute for a ticket -S, --set-attr=value Set the named attribtue for a ticket -D, --delete-attr=value Delete the named attribute for a ticket -C, --cleanup Delete all state of a ticket at this cluster site Additional Options: -v, --attr-value=value Attribute value to use with -S -d, --default=value (Advanced) The default attribute value to display if none is found. For use with -G -f, --force (Advanced) Force the action to be performed -n, --set-name=value (Advanced) ID of the instance_attributes object to change -i, --nvpair=value (Advanced) ID of the nvpair object to change/delete EXAMPLES
Display the info of tickets: # crm_ticket --info Display the detailed info of tickets: # crm_ticket --details Display the XML of 'ticketA': # crm_ticket --ticket ticketA --query-xml Display the rsc_ticket constraints that apply to 'ticketA': # crm_ticket --ticket ticketA --constraints Grant 'ticketA' to this cluster site: # crm_ticket --ticket ticketA --grant Revoke 'ticketA' from this cluster site: # crm_ticket --ticket ticketA --revoke Make 'ticketA' standby: The cluster site will treat a granted 'ticketA' as 'standby'. The dependent resources will be stopped or demoted gracefully without trig- gering loss-policies # crm_ticket --ticket ticketA --standby Activate 'ticketA' from being standby: # crm_ticket --ticket ticketA --activate Get the value of the 'granted' attribute for 'ticketA': # crm_ticket --ticket ticketA --get-attr granted Set the value of the 'standby' attribute for 'ticketA': # crm_ticket --ticket ticketA --set-attr standby --attr-value true Delete the 'granted' attribute for 'ticketA': # crm_ticket --ticket ticketA --delete-attr granted Erase the operation history of 'ticketA' at this cluster site: The cluster site will 'forget' the existing ticket state. # crm_ticket --ticket ticketA --cleanup AUTHOR
Written by Andrew Beekhof REPORTING BUGS
Report bugs to pacemaker@oss.clusterlabs.org Pacemaker 1.1.7 April 2012 PACEMAKER(8)