Shell Programming and Scripting

Hi,

I am associated with a project where we received multiple incident on daily basis for different support groups like(unix support,windows support,vms support).
We use HP service centre as a ticketing tool where we gets all the incidents generated automatically when something went wrong on the servers.

I required a script where we can bifurcate the incidents like..how many Im's generated for windows ,how many generated for VMS...The current scenario is like if we have any failure on the server then suddenly we have 100 or 200 IM's in hp service centre and it is very difficult to find which incident is generated for which support?So i required a script where after copying all the incidents from the service centre when I ran the script I got the IM count as well Im details separately like how many generated for windows and how many generated for unix....

so can we make these kind of script in unix??

Without seeing what your input data looks like, what you want your output to look like, and a detailed explanation of the processing needed to produce the output you want from the input you have; it is very hard to guess whether or not a script can be written to do what you want.

Thanks a lot Don..I will work on that part and will let you know if I get any success in this further.

---------- Post updated at 10:57 PM ---------- Previous update was at 10:55 PM ----------

Thanks a lot Don..I will work out on that part and will try to provide you the best description about this and will let you know.