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Was he fired? If I was his manager and had any suspicion that he was responsible and was able to prove it, not only would he be fired, he'd also be prosecuted for criminal damage!

Yup, papertrail is essential in situations like these.

I've been in similar situations, and it is often very difficult to push back to the customers (end-users) that while you can RCA the problem, you are not authorized to fix it.

A lot of my time now...