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Good morning Spacebar,

Thank you for the reply ...

Your query does make more sense ...thank you very much, however the results are still same as in that the script emails all of the tickets...

For some reason... i have a feeling its a firewall issue ...

Hello,

I'm trying to monitor queues for specific tickets and email the user only when a new ticket is created.

But to complicate things, I need to think how I'm going to deal with repeat...

You guys rock! .... i didn't realize that the default separator for awk is "space"

I revised the code to now read as

{print "Customer Name : " $6, $7, $8}' $FBLOG >$FBLOG.1


and it...

Hello,

I'm a bit stumped, for some reason when using AWK 'print' is not printing the entire date/line.


awk '{print "Ticket #: " $1}
{print "Queue : " $2}
{print...