Right, dial in is the preferred method but at this location, there is no external access allowed. I realize now that they were probably asking for RSC info just in case they had to connect to the RSC...
I have a disk failure in a V280, the support tech asked for explorer output and rsc information
sc>showsc
rsc>environment
rsc>loghistory
rsc>consolehistory
rsc>version -v
since...