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Unix system crashing - Need help to identify the issue

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# 8  
Old 04-27-2011
XML Crashes most likely occur due to content
The first thing you should check is the validity of the XML that you are trying to parse here.

If the XML is part of a bigger stream, I would try to log all XML documents and process return codes to a log file.

XML processes often crash during parse...

Also instead of doing all operations in the try{}catch() {} block you should better check the results of your operations.

i.e.:
Code:
accountDetailArray = parse>getArray("listOfSearchResults!searchResult",res2);
noOfAccountDetails = accountDetailArray->numEntries();


Here you should check
Code:
if (accountDetailArray == null ) return ((unsigned int)-1); /* just a possible error value */

Also, if this function is true source of your SEGFAULT you should
Code:
catch(Error e) { /*any Error*/}

# 9  
Old 04-27-2011
Thanks ikrabbe ..

When we simulate the same secnario with the exact response received during the crash , it worked fine. I have given one of the sample XML response we received


SAMPLE RESPONSE:
Code:
[response]
 
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
- <searchCustomerResponse xmlns="capabilities.nat.bt.com/xsd/crm/v3/Customers"
- <listOfSearchResults>
- <searchResult>
<customerAccountId>xxxxx</customerAccountId> 
<name>Mr BROOKE HALLIWELL</name> 
<creditScore /> 
<type>CONSUMER</type> 
<primaryContactId>xxxxx</primaryContactId> 
<billingAccountNumber>xxxxxx</billingAccountNumber> 
<billingAccountStatus>Closed</billingAccountStatus> 
<telNo>xxxxxxx</telNo> 
<restrictedVisibilityIndicator>Y</restrictedVisibilityIndicator> 
- <address>
<id>xxxx</id> 
<shortDescription>16, , , TIBBERSLEY AVENUE, BILLINGHAM, TS23 1JP</shortDescription> 
</address>
<accountManager /> 
</searchResult>
- <searchResult>
<customerAccountId>xxxxxx</customerAccountId> 
<name>BTSS (CORAL RACING)</name> 
<creditScore /> 
<type>ACCOUNT(BUS)</type> 
<billingAccountNumber>xxxxx</billingAccountNumber> 
<billingAccountStatus>Closed</billingAccountStatus> 
<telNo>xxxxx</telNo> 
<restrictedVisibilityIndicator>Y</restrictedVisibilityIndicator> 
- <address>
<id>xxxx</id> 
<shortDescription>1, CHARNWOOD PLACE, , SOUTH ALBION STREET, LEICESTER, LE1 6JL</shortDescription> 
</address>
<accountManager /> 
</searchResult>
</listOfSearchResults>
</searchCustomerResponse>
 
[/response]

Note:
For security reasons have masked the private details in response.
I could post with RL , so remove http in xmlns tag.
Regards,
Banu
Last edited by Scott; 04-27-2011 at 06:57 AM.. Reason: Code tags...
# 10  
Old 04-27-2011
Code:
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?> 
- <searchCustomerResponse xmlns="capabilities.nat.bt.com/xsd/crm/v3/Customers"

1. What is the leading '-' in these lines? Copy&Paste error or real output. This would be one problem
2.
Code:
<searchCustomerResponse

... is never closed by '>'

Please post correct ascii or UTF-8 maybe to pastebin.
# 11  
Old 04-27-2011
Quote:
Originally Posted by banus
Please find the code sinnpet
Code:
unsigned int CMPClient::scrGetResponse(RWCString &pck, XMLWrapper *parse, DOMElement * res, char* rspBuf)
{
    ...
}

What leads you to believe your problem is all in that code?
# 12  
Old 04-27-2011
Since you have both source, binary and core dump; you may just want to fire your debugger and see where it crashed.

Alternatively, compile with debugging symbols and reproduce the problem. Then you should get together with the binary and core dump a pretty good idea what's going on.

PS> the dump you have posted doesn't seem to mention a call to the CMPClient::scrGetResponse() method ?
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