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What is a "reality environment machine" ?
How many computers or perhaps virtual machines are involved here?
What Operating System(s) and version(s) are you running?
What Shell(s) are you using?
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Try this:

email_warning() {

echo "
WARNING: Merciaprog $ORACLE_SID on host `hostname` has not completed successfully.
Please contact Supply Chain.
Date: `date` " |
mailx -s "CRITICAL ALERT:...