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Try using "," as the field separator
awk '
$1=="/" idx {
if(!Rec) Header=Header "," idx
Values=Values "\",\"" val
}
{
idx=$1
val=$2
}
$1=="/workOrder" {
...

Hello Viswanatheee55,

Could you please try following and let me know if this helps you, I have only tested this with your provided Input_file.

awk 'BEGIN { FS="[<>]"; OFS=",";s1="\"" ...

Just add the highlighted -i flag. Do not include the >> file.xml part.
perl -i -pe 'BEGIN{$/="<name>"} if(/XXX<\/name/){s/Delay/Down/g}' file.xml

If the command:
perl -pe 'BEGIN{$/="<name>"} if(/XXX<\/name/){s/Delay/Down/g}' file.xml
produces the data you want to appear in your file on the screen, and there are one or more hard links to...

You seem to have at least heard of redirections, but >> is MEANT to append to files, so above described behaviour is no surprise. Don't use the single > to the input file either as it would destroy...