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When the file is sent, is it still named as a .csv? You could also try calling it a .txt which should get Excel to fire up the import wizard where you can manage the delimiters yourself.

As a...

ls -ltr /home/$USER
That's not going to have any commas in it - hence, only 1 column.

Do you want all the data from ls, or just the filenames?

It's also possible that you forgot to add carriage returns to your file before you sent it. Windows/Excel expects these, it will not see \n by itself as an indicator of a new line. To add them to a...