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iTunes for Windows Vista: iTunes cannot contact the iPod or iPhone software update se

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Operating Systems OS X (Apple) OS X Support RSS iTunes for Windows Vista: iTunes cannot contact the iPod or iPhone software update se
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Old 12-12-2008
iTunes for Windows Vista: iTunes cannot contact the iPod or iPhone software update se
For help with contacting the iPod software update server or iPhone software update server for Windows XP or Windows 2000, see this article. Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later: "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again." If restoring an iPhone, you may notice this alert message: "iTunes could not contact the iPhone software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again." Internet access is required to download iPod and iPhone software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.

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kproplog

KPROPLOG(1)						      General Commands Manual						       KPROPLOG(1)

NAME

       kproplog - display the contents of the Kerberos principal update log

SYNOPSIS

       kproplog [-h] [-e num]

DESCRIPTION

       The  kproplog  command  displays the contents of the Kerberos principal update log to standard output.  It can be used to keep track of the
       incremental updates to the principal database, when enabled.  The update log file contains the update log maintained by the kadmind process
       on  the master KDC server and the kpropd process on the slave KDC servers.  When updates occur, they are logged to this file.  Subsequently
       any KDC slave configured for incremental updates will request the current data from the master KDC and  update  their  principal.ulog  file
       with any updates returned.

       The  kproplog  command  can  only  be  run  on a KDC server by someone with privileges comparable to the superuser.  It will display update
       entries for that server only.

       If no options are specified, the summary of the update log is displayed.  If invoked on the master, all of the update entries are also dis-
       played.	 When  invoked	on  a  slave KDC server, only a summary of the updates are displayed, which includes the serial number of the last
       update received and the associated time stamp of the last update.

OPTIONS

       -h     Display a summary of the update log.  This information includes the database version number, state of the database,  the	number	of
	      updates in the log, the time stamp of the first and last update, and the version number of the first and last update entry.

       -e num Display the last num update entries in the log.  This is useful when debugging synchronization between KDC servers.

       -v     Display individual attributes per update.  An example of the output generated for one entry:
	       Update Entry
		  Update serial # : 4
		  Update operation : Add
		  Update principal : test@EXAMPLE.COM
		  Update size : 424
		  Update committed : True
		  Update time stamp : Fri Feb 20 23:37:42 2004
		  Attributes changed : 6
			Principal
			Key data
			Password last changed
			Modifying principal
			Modification time
			TL data

SEE ALSO

       kpropd(8)

																       KPROPLOG(1)