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SNMP Problem - SNMP not getting to the agent.

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Old 11-08-2012
SNMP Problem - SNMP not getting to the agent.
I am having a problem with an SNMP event, and I am not sure where I should be looking to solve this problem.

Description:

There is an SNMP event in our system that for one reason or another is not getting sent out as an email because it is never getting to our SNMP agent.
I see where the event is raised in the code, and this event is raised just like the other SNMP events that come out as log messages and then get sent out as emails. I looked to make sure the OIDs match in the .act file and MIB file and they do. Everything seems to be in place as far as the .act and MIB file go. I also verified that the user I am trying to send this SNMP email to can get emails. This event is getting logged in our system too and I checked that. We have other SNMPs that get sent to our customer but not us, so I know there is an issue somewhere but do not know where to look. I have asked everyone at my company and no one seems to know why this is not working. This is an SNMP that has been in the code for a long time but never seemed to get sent out as an email.

Does anyone have any advice on where to look or what might be causing this? If more detail is needed, I'd be happy to supply as much as I know/can.

Thanks in advance
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LEARN ABOUT LINUX

snmpa_supervisor

snmpa_supervisor(3erl)					     Erlang Module Definition					    snmpa_supervisor(3erl)

NAME

       snmpa_supervisor - A supervisor for the SNMP agent Processes

DESCRIPTION

       This is the top supervisor for the agent part of the SNMP application. There is always one supervisor at each node with an SNMP agent (mas-
       ter agent or sub-agent).

EXPORTS

       start_sub_sup(Opts) -> {ok, pid()} | {error, {already_started, pid()}} | {error, Reason}

	      Types  Opts = [opt()]
		     opt() = {db_dir, string()} | ...

	      Starts a supervisor for the SNMP agent system without a master agent. The supervisor starts all  involved  SNMP  processes,  but	no
	      agent processes. Sub-agents should be started by calling start_sub_agent/3 .

	      db_dir is mandatory.

	      See configuration parameters for a description of the options.

       start_master_sup(Opts) -> {ok, pid()} | {error, {already_started, pid()}} | {error, Reason}

	      Types  Opts = [opt()]
		     opt() = {db_dir, string()} | {config, ConfOpts()} | ...
		     ConfOpts = [conf_opts()]
		     conf_opts() = {dir, string()} | ...
		     Reason = term()

	      Starts  a  supervisor for the SNMP agent system. The supervisor starts all involved SNMP processes, including the master agent. Sub-
	      agents should be started by calling start_subagent/3 .

	      db_dir is mandatory.

	      dir in config is mandatory.

	      See snmp config for a description of the options.

       start_sub_agent(ParentAgent,Subtree,Mibs) -> {ok, pid()} | {error, Reason}

	      Types  ParentAgent = pid()
		     SubTree = oid()
		     Mibs = [MibName]
		     MibName = [string()]

	      Starts a sub-agent on the node where the function is called. The snmpa_supervisor must be running.

	      If the supervisor is not running, the function fails with the reason badarg .

       stop_sub_agent(SubAgent) -> ok | no_such_child

	      Types  SubAgent = pid()

	      Stops the sub-agent on the node where the function is called. The snmpa_supervisor must be running.

	      If the supervisor is not running, the function fails with the reason badarg .

Ericsson AB							     snmp 4.19						    snmpa_supervisor(3erl)