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I can't login to any new FTP accounts

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# 1  
Old 12-08-2011
I can't login to any new FTP accounts

I have a website that I use sftp to connect to the root account. I am able to connect to it with
sftp root@domain

However, when I create a new user, and try to login with this account, it says permission is denied.

I have already checked with my provider, and tech support said they can login to the new account with the password without any issues.

I've tried deleting the account, creating new ones, increasing the available disk space, and I am able to login to the root account with ftp and lftp too. Checked the permissions of the user's directory=755, so I don't think the problem is there. I use cpanel on my website but I don't think it's a problem with the site software because, like I said, I spent over an hour with live chat support last night and they say my ftp accounts are working for them.

Could it be some configuration file my sftp program is using? Maybe I don't have it configured properly for these other accounts or it's not adding the required info when I attempt to? I read about /etc/ssh/ssh_known_hosts file but I don't have that file. Just the ssh_config.

Any ideas? - thxSmilie

Last edited by trevthefatty; 12-08-2011 at 06:50 PM..
# 2  
Old 12-08-2011
ssh is very fussy about permissions on .ssh dirs and files.
# 3  
Old 12-08-2011
Yeah that's why I checked it out and the permissions are the same as the other account I am able to log into. Thx tho! Any other ideas?
# 4  
Old 12-08-2011
Originally Posted by trevthefatty
I have a website that I use sftp to connect to the root account.
Quite a lot of systems disable root logins over ssh/scp/sftp entirely, like mine.

$ grep PermitRoot /etc/ssh/sshd_config
PermitRootLogin no

# 5  
Old 12-08-2011
Sorry, maybe I'm not being clear - I AM able to login with my root account, I AM NOT able to login with any new accounts....thought I explained that all clearly Smilie

Last edited by trevthefatty; 12-08-2011 at 07:40 PM..
# 6  
Old 12-09-2011
Did you run in verbose? The ssh commands are very specific about progress in verbose. (The title is a misnomer, as sftp only has much of the traditional FTP command dialog user interface, and is substantially different under the skin. FTP itself is so diverse some FTP tools like ws_ftp have a flavor detector.)
# 7  
Old 12-09-2011
Yes I had tried running in verbose mode, but I get pretty much the exact same messages as when I AM able to connect.

The only errors were from trying different types of authentication, which I'm not using, so it disables that method and goes onto asking for my password.

debug1: Unspecified GSS failure.  Minor code may provide more information
Credentials cache file '/tmp/krb5cc_1000' not found

debug1: Unspecified GSS failure.  Minor code may provide more information

debug2: we did not send a packet, disable method

So, I had the verbose output saved to a log file, and used diff to compare it to the output from the account I am able to log into. The only difference was the bits:

diff goodAccountLog badAccountLog
< debug2: dh_gen_key: priv key bits set: 143/256
< debug2: bits set: 509/1024
> debug2: dh_gen_key: priv key bits set: 118/256
> debug2: bits set: 516/1024
< debug2: bits set: 526/1024
> debug2: bits set: 515/1024
< debug2: key: /home/trevor/.ssh/id_rsa (0xb81d7b28)
> debug2: key: /home/trevor/.ssh/id_rsa (0xb8720b28)

So I can't understand what is going on here....

Thanks again!

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