Emergency UNIX and Linux Support

That's great to hear!

From that performance review I read, their numbers were impressive.

So far, I have had a great customer service experience with SliceHost. I when for Ubuntu 9.10 (Karmic) and was able to get up and running quickly using aptitude to set up Apache2, PHP, MySQL and OpenX.

I had such a negative initial signup with Linode (because of living outside of the US), that I did not make it to the technical part of the game. SliceHost customer service resolved the "flag you because you are out of the country" in minutes v. hours and painlessly.

The good news is that you had a positive experience. I am glad to here it!

I don't live in the US either, so, that's weird. But maybe Canada's close enough for them.

I worked in anti-fraud for a while.

The issue (or one issue) is "how" customer service deals with their customers who are flagged from fraud by some "rule".

Because I am in Asia, the rule was IF "US Credit Card" AND "Signup IP == Asian Country" then flag.

Slice has the exact same rule, which I understand and appreciate.

The difference was in how the two companies responded. Slice resolved it within a matter of minutes. Linode would not even respond to my emails after hours. I set up an entire Slicehost operation from signup to serving, in half the time it took to get a call from Linode to apologize.

It is very important for companies who "flag from fraud" whatever their rule-base says, it to be prepared to followup with the customer very fast and very professional and helpful. Slice was excellent in that regard.