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Platform Firmware Unrecovered Error

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Operating Systems AIX Platform Firmware Unrecovered Error
# 1  
Old 03-23-2011
Platform Firmware Unrecovered Error
this error is appear in my server . please can anyone help me with it .

Code:
IDENTIFIER TIMESTAMP  T C RESOURCE_NAME  DESCRIPTION
BFE4C025   0323100711 P H sysplanar0     UNDETERMINED ERROR
BFE4C025   0323100611 P H sysplanar0     UNDETERMINED ERROR
BFE4C025   0323090711 P H sysplanar0     UNDETERMINED ERROR
BFE4C025   0323090611 P H sysplanar0     UNDETERMINED ERROR
BFE4C025   0323090211 P H sysplanar0     UNDETERMINED ERROR
BFE4C025   0323090111 P H sysplanar0     UNDETERMINED ERROR

###################################################
Code:
errpt -aj BFE4C025 | more
---------------------------------------------------------------------------
LABEL:          SCAN_ERROR_CHRP
IDENTIFIER:     BFE4C025
Date/Time:       Wed Mar 23 10:07:11 SAUST 2011
Sequence Number: 312744
Machine Id:      00C52C224C00
Node Id:         fcbs09
Class:           H
Type:            PERM
WPAR:            Global
Resource Name:   sysplanar0      
Resource Class:  planar
Resource Type:   sysplanar_rspc
Location:        
Description
UNDETERMINED ERROR
Failure Causes
UNDETERMINED
        Recommended Actions
        RUN SYSTEM DIAGNOSTICS.
Detail Data
PROBLEM DATA
0644 00E0 0000 0274 C600 8E00 0000 0000 0000 0000 4942 4D00 5048 0030 0100 4346 
2011 0323 0708 1135 2011 0323 0708 1244 4800 0105 0000 0000 0000 0000 0000 0000 
8201 F796 5014 4FB3 5548 0018 0100 0000 8203 4000 0000 0000 0000 A000 0000 0000 
5053 0068 0100 4346 0201 0009 0000 0060 0000 0062 0006 0000 0000 0009 0000 0000 
0000 0002 0000 0000 0000 0000 0000 0000 4137 3030 3437 3432 2020 2020 2020 2020 
2020 2020 2020 2020 2020 2020 2020 2020 C000 0006 1428 4D04 0000 0000 4944 0CC8 
5356 4344 4F43 5300 4D54 001C 0100 4346 3931 3137 2D4D 4D41 3635 3532 4332 3220 
0000 0000 5544 0198 0000 4346 464C 5434 0000 0030 0500 0000 0000 0190 9421 FCAD 
3F10 8000 0000 0000 0000 0000 3280 0207 0000 0000 0000 0000 0000 0000 3280 0207 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 
Diagnostic Analysis
Diagnostic Log sequence number: 74460
Resource tested:        sysplanar0
Resource Description:   System Planar
Location:               
SRC:                    A7004742
Description:            Platform Firmware Unrecovered Error, general. Refer to
                        the system service documentation for more information.
Additional Words:       2-00000062 3-00060000 4-00000009 5-00000000
                        6-00000002 7-00000000 8-00000000 9-00000000
Possible FRUs:
    Priority: M FRU: SVCDOCS 
    Location: n/a

# 2  
Old 03-23-2011
Hi
Log a case with IBM. They may suggest for Firmware upgrade or they may point out if in case if there are hardware errors / improper cooling issues in the data center
# 3  
Old 03-23-2011
Not much help available on the IBM site for this error, I think you will need to open a hardware service request for proper analysis of this event.

IBM
# 4  
Old 03-24-2011
We had the same error in our setup; you need to update the firmware. You need to open a PMR request with IBM for more information and assistance.

kmvinay.
# 5  
Old 03-24-2011
thank you all for your replays and i will open a PMR with IBM for this issue .
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