11-20-2003
User generated FAQ and Best Practices section
There are some common tasks and best practices that could be shared with the group by all the good people on the board. Having a admin approved/user generated section of this sort might be nice. Often there are lots of tidbits that could be grown into a useful document. Just a thought.
Cheers,
Keith
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LEARN ABOUT DEBIAN
rt-email-group-admin-4
rt-email-group-admin(8) Request Tracker Reference rt-email-group-admin(8)
NAME
rt-email-group-admin - Command line tool for administrating NotifyGroup actions
SYNOPSIS
rt-email-group-admin --list
rt-email-group-admin --create 'Notify foo team' --group Foo
rt-email-group-admin --create 'Notify foo team as comment' --comment --group Foo
rt-email-group-admin --create 'Notify group Foo and Bar' --group Foo --group Bar
rt-email-group-admin --create 'Notify user foo@bar.com' --user foo@bar.com
rt-email-group-admin --create 'Notify VIPs' --user vip1@bar.com
rt-email-group-admin --add 'Notify VIPs' --user vip2@bar.com --group vip1 --user vip3@foo.com
rt-email-group-admin --rename 'Notify VIPs' --newname 'Inform VIPs'
rt-email-group-admin --switch 'Notify VIPs'
rt-email-group-admin --delete 'Notify user foo@bar.com'
DESCRIPTION
This script list, create, modify or delete scrip actions in the RT DB. Once you've created an action you can use it in a scrip.
For example you can create the following action using this script:
rt-email-group-admin --create 'Notify developers' --group 'Development Team'
Then you can add the followoing scrip to your Bugs queue:
Condition: On Create
Action: Notify developers
Template: Transaction
Stage: TransactionCreate
Your development team will be notified on every new ticket in the queue.
USAGE
rt-email-group-admin --COMMAND ARGS
COMMANDS
list
Lists actions and its descriptions.
create NAME [--comment] [--group GNAME] [--user UNAME]
Creates new action with NAME and adds users and/or groups to its recipient list. Would be notify as comment if --comment specified.
add NAME [--group GNAME] [--user UNAME]
Adds groups and/or users to recipients of the action NAME.
delete NAME
Deletes action NAME if scrips doesn't use it.
switch NAME
Switch action NAME from notify as correspondence to comment and back.
rename NAME --newname NEWNAME
Renames action NAME to NEWNAME.
NOTES
If command has option --group or --user then you can use it more then once, if other is not specified.
AUTHOR
Ruslan U. Zakirov <ruz@bestpractical.com>
SEE ALSO
RT::Action::NotifyGroup, RT::Action::NotifyGroupAsComment
perl v5.14.2 2013-05-22 rt-email-group-admin(8)