05-28-2020
Hello Neo,
This sounds positive to me. I've too often had ticketing systems at work replaced and all the old history and knowledge get lost. One sites there going, "I know we did this last year, but what did we do?" and the details are a mystery, so one re-invents the wheel.
This is a good plan. I hope it's not expensive to the site running costs/effort.
Thanks again,
Robin
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