Resolved: Issue in Server Data Center Post: 303029820

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The Lounge What is on Your Mind? Resolved: Issue in Server Data Center Post 303029820 by Neo on Friday 1st of February 2019 08:04:22 AM

02-01-2019

Administrator

It's sad that server4you does not care to even talk to me to address these major issues.

Well, I was fair and gave server4you two full days to respond to my ticket about problems with their customer support. I offered to speak with their management and tech leads on the phone. They did not take me up on my offer.

Here is a summary of what I told server4you:

During this outage on your end, I discovered these things about server4you.

Your Power Panel is very slow. Clicking between tabs can take up to 10 seconds or more just to go from panel to panel. This should take milliseconds, not many seconds. You must upgrade this user panel system to faster hardware and networking.
Your team does not monitor your own data center network. It should NOT be up to the customer to notify via a ticket that your own network has a problem. It is easy to set up internal server and networking monitoring. Why on Earth do you not have basic customer network management in place?
Your PowerPower does not provide any network status or server status. This is terrible. Why are your customers like us blind to if the server is up and running? You could write the code to fix this in less than a single day (if really senior tech).
Your PowerPanel does not provide any view into the server or server network at all. Your HOT LINE person telling me to REBOOT is wrong. Why should we have to HARD REBOOT the server when the server is UP ... this is because SERVER4YOU does not provide basic status to customers and even your own support HOT LINE people . Your HOT LINE person told me the network was fine. He was wrong. I knew it was a network issue on your end (or was pretty sure).
Your HOT LINE person was arrogant in my view. Yes, of course I was not happy. The PowerPanel is terrible. It's slow and nearly unusable, 8 to 10 seconds to load pages. There is no status for the server or my server's network in the panel. This is awful customer service for a data center.

It's sad that server4you does not care to even talk to me to address these major issues with their customer support.

Neo

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statd

statd(1M)						  System Administration Commands						 statd(1M)

NAME

       statd - network status monitor

SYNOPSIS

       /usr/lib/nfs/statd

DESCRIPTION

       statd  is  an  intermediate  version of the status monitor. It interacts with lockd(1M) to provide the crash and recovery functions for the
       locking services on NFS. statd keeps track of the clients with processes which hold locks on a server. When  the  server  reboots  after  a
       crash,  statd  sends  a message to the statd on each client indicating that the server has rebooted. The client statd processes then inform
       the lockd on the client that the server has rebooted. The client lockd then attempts to reclaim the lock(s) from the server.

       statd on the client host also informs the statd on the server(s) holding locks for the client when the client has rebooted. In  this  case,
       the  statd on the server informs its lockd that all locks held by the rebooting client should be released, allowing other processes to lock
       those files.

       lockd is started by automountd(1M), mount_nfs(1M), and share(1M) if NFS automounts are needed.

FILES

       /var/statmon/sm			       lists hosts and network addresses to be contacted after a reboot

       /var/statmon/sm.bak		       lists hosts and network addresses that could not be contacted after last reboot

       /var/statmon/state		       includes a number which changes during a reboot

       /usr/include/rpcsvc/sm_inter.x	       contains the rpcgen source code for the interface services provided by the statd daemon.

ATTRIBUTES

       See attributes(5) for descriptions of the following attributes:

       +-----------------------------+-----------------------------+
       |      ATTRIBUTE TYPE	     |	    ATTRIBUTE VALUE	   |
       +-----------------------------+-----------------------------+
       |Availability		     |SUNWnfscu 		   |
       +-----------------------------+-----------------------------+

SEE ALSO

       svcs(1), automountd(1M), lockd(1M), mount_nfs(1M), share(1M), svcadm(1M), attributes(5), smf(5)

       System Administration Guide: IP Services

NOTES

       The crash of a server is only detected upon its recovery.

       The statd service is managed by the service management facility, smf(5), under the service identifier:

       svc:/network/nfs/status

       Administrative actions on this service, such as enabling, disabling, or requesting restart, can be performed  using  svcadm(1M).  The  ser-
       vice's status can be queried using the svcs(1) command.

       If  it  is disabled, it will be enabled by mount_nfs(1M), share_nfs(1M), and automountd(1M) unless  its	     application/auto_enable prop-
       erty is set to false.

SunOS 5.10							    18 Nov 2004 							 statd(1M)