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The Lounge What is on Your Mind? Resolved: Issue in Server Data Center Post 303029820 by Neo on Friday 1st of February 2019 08:04:22 AM
Old 02-01-2019
It's sad that server4you does not care to even talk to me to address these major issues.

Well, I was fair and gave server4you two full days to respond to my ticket about problems with their customer support. I offered to speak with their management and tech leads on the phone. They did not take me up on my offer.

Here is a summary of what I told server4you:

During this outage on your end, I discovered these things about server4you.
  1. Your Power Panel is very slow. Clicking between tabs can take up to 10 seconds or more just to go from panel to panel. This should take milliseconds, not many seconds. You must upgrade this user panel system to faster hardware and networking.
  2. Your team does not monitor your own data center network. It should NOT be up to the customer to notify via a ticket that your own network has a problem. It is easy to set up internal server and networking monitoring. Why on Earth do you not have basic customer network management in place?
  3. Your PowerPower does not provide any network status or server status. This is terrible. Why are your customers like us blind to if the server is up and running? You could write the code to fix this in less than a single day (if really senior tech).
  4. Your PowerPanel does not provide any view into the server or server network at all. Your HOT LINE person telling me to REBOOT is wrong. Why should we have to HARD REBOOT the server when the server is UP ... this is because SERVER4YOU does not provide basic status to customers and even your own support HOT LINE people . Your HOT LINE person told me the network was fine. He was wrong. I knew it was a network issue on your end (or was pretty sure).
  5. Your HOT LINE person was arrogant in my view. Yes, of course I was not happy. The PowerPanel is terrible. It's slow and nearly unusable, 8 to 10 seconds to load pages. There is no status for the server or my server's network in the panel. This is awful customer service for a data center.

It's sad that server4you does not care to even talk to me to address these major issues with their customer support.
 

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Server::Client(3pm)					User Contributed Perl Documentation				       Server::Client(3pm)

NAME
Net::SMTP::Server::Client - Client session handling for Net::SMTP::Server. SYNOPSIS
use Carp; use Net::SMTP::Server; use Net::SMTP::Server::Client; use Net::SMTP::Server::Relay; $server = new Net::SMTP::Server('localhost', 25) || croak("Unable to handle client connection: $! "); while($conn = $server->accept()) { # We can perform all sorts of checks here for spammers, ACLs, # and other useful stuff to check on a connection. # Handle the client's connection and spawn off a new parser. # This can/should be a fork() or a new thread, # but for simplicity... my $client = new Net::SMTP::Server::Client($conn) || croak("Unable to handle client connection: $! "); # Process the client. This command will block until # the connecting client completes the SMTP transaction. $client->process || next; # In this simple server, we're just relaying everything # to a server. If a real server were implemented, you # could save email to a file, or perform various other # actions on it here. my $relay = new Net::SMTP::Server::Relay($client->{FROM}, $client->{TO}, $client->{MSG}); } DESCRIPTION
The Net::SMTP::Server::Client module implements all the session handling required for a Net::SMTP::Server::Client connection. The above example demonstrates how to use Net::SMTP::Server::Client with Net::SMTP::Server to handle SMTP connections. $client = new Net::SMTP::Server::Client($conn) Net::SMTP::Server::Client accepts one argument that must be a handle to a connection that will be used for communication. Once you have a new client session, simply call: $client->process This processes an SMTP transaction. THIS MAY APPEAR TO HANG -- ESPECIALLY IF THERE IS A LARGE AMOUNT OF DATA BEING SENT. Once this method returns, the server will have processed an entire SMTP transaction, and is ready to continue. Once $client->process returns, various fields have been filled in. Those are: $client->{TO} -- This is an array containing the intended recipients for this message. There may be multiple recipients for any given message. $client->{FROM} -- This is the sender of the given message. $client->{MSG} -- The actual message data. :) AUTHOR AND COPYRIGHT Net::SMTP::Server / SMTP::Server is Copyright(C) 1999, MacGyver (aka Habeeb J. Dihu) <macgyver@tos.net>. ALL RIGHTS RESERVED. You may distribute this package under the terms of either the GNU General Public License or the Artistic License, as specified in the Perl README file. SEE ALSO
Net::SMTP::Server::Server, Net::SMTP::Server::Relay perl v5.10.1 1999-12-28 Server::Client(3pm)
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