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Operating Systems HP-UX Unable to receive mails from email relay server Post 302975312 by anaigini45 on Friday 10th of June 2016 10:47:51 PM
Old 06-10-2016
Mail server issue reoccurred

The mail server issue has reoccurred, however this time, all the mailbox servers are affected. There are about 10 - 12 mailbox servers which are not sending emails out.

The email relay server is also included here.

The email relay server is not pingable from the affected servers, but they are pingable from the jumpbox which is used to access these mailbox servers.

From the logs (mail.log) that I have checked from one of the servers, it shows "Connection timed out" error to the email relay server.
 

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rt-email-dashboards(8)					     Request Tracker Reference					    rt-email-dashboards(8)

NAME
rt-email-dashboards - Send email dashboards SYNOPSIS
rt-email-dashboards [options] DESCRIPTION
This tool will send users email based on how they have subscribed to dashboards. A dashboard is a set of saved searches, the subscription controls how often that dashboard is sent and how it's displayed. Each subscription has an hour, and possibly day of week or day of month. These are taken to be in the user's timezone if available, UTC otherwise. SETUP
You'll need to have cron run this script every hour. Here's an example crontab entry to do this. 0 * * * * /usr/bin/perl /opt/rt4/local/sbin/rt-email-dashboards This will run the script every hour on the hour. This may need some further tweaking to be run as the correct user. OPTIONS
This tool supports a few options. Most are for debugging. -h --help Display this documentation --dryrun Figure out which dashboards would be sent, but don't actually generate or email any of them --time SECONDS Instead of using the current time to figure out which dashboards should be sent, use SECONDS (usually since midnight Jan 1st, 1970, so 1192216018 would be Oct 12 19:06:58 GMT 2007). --epoch SECONDS Back-compat for --time SECONDS. --all Ignore subscription frequency when considering each dashboard (should only be used with --dryrun for testing and debugging) perl v5.14.2 2013-05-22 rt-email-dashboards(8)
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